Facility Executive

Operations & Supervision:

• Ensure all housekeeping, pantry, and soft services are executed as per SOPs and predefined schedules.
• Supervise daily deployment of housekeeping and pantry staff based on rosters; monitor punctuality, grooming, and discipline.
• Conduct daily inspections of critical areas such as restrooms, pantries, reception, lobbies, and meeting rooms.
• Coordinate pantry operations, including beverage replenishment, cutlery hygiene, and pantry equipment maintenance.
• Ensure availability and functionality of consumables (fragrance dispensers, tissue rolls, hand soap, etc.) at all service points.
• Conduct regular briefing and debriefing sessions with housekeeping and pantry teams.
• Maintain hygiene and cleanliness standards aligned with client expectations and statutory health norms.

Staff Coordination & Administration:

• Manage staff attendance, leave tracking, ID card issuance, and exit formalities in coordination with Site Admin.
• Provide ongoing training and retraining to soft service staff on cleaning practices, PPE usage, customer service, and emergency procedures.
• Monitor discipline, behavior, and grooming of staff throughout shifts.

Compliance & Reporting:

• Ensure strict compliance with Environmental Health & Safety (EHS) standards across soft services.
• Maintain daily checklists, attendance registers, logbooks, and stock records; report deviations to management.
• Prepare soft services performance reports, assist with monthly MIS submission, and conduct internal audits.
• Identify service improvement areas during audits and communicate corrective actions to staff.
• Escalate unresolved or repeat issues to the JLL/client team along with recommendations for corrective actions.
• Ensure waste segregation and disposal is conducted in compliance with sustainability and facility protocols.

Occupant Experience:

• Serve as the first point of contact for employees/occupants on soft service-related concerns.
• Respond promptly to service complaints and provide real-time updates to clients on escalations, absenteeism, and service gaps.
• Maintain high levels of occupant satisfaction by ensuring clean, safe, and well-serviced spaces at all times.

Qualifications and Requirements:

• Bachelors degree in Facility Management, Business Administration, Engineering, or related field (or equivalent experience).
• 2 - 5 years of experience in facility management or soft services supervision.
• Strong organizational, problem-solving, and multitasking abilities.
• Working knowledge of housekeeping, pantry operations, and EHS compliance.
• Effective leadership and staff management capabilities.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office, reporting tools, and facility management systems (preferred).