Facility Executive- Soft Services

Role & responsibilities

Key Responsibilities

Soft Services Management

Oversee janitorial and housekeeping services to maintain superior cleanliness standards across all facility areas. Manage pest control programs including vendor coordination, scheduling, and compliance monitoring. Supervise landscaping and grounds maintenance for both outdoor and indoor areas. Ensure washroom hygiene services including consumables management and sanitation protocols.

Operations & Service Delivery

Conduct regular facility inspections and maintain comprehensive inspection records with corrective action tracking. Manage work order systems including ticket creation, assignment, tracking, and timely closure. Coordinate shift schedules for facility staff to ensure 24/7 coverage. Monitor service quality through audits and user feedback to drive continuous improvement.

Vendor & Contract Management

Manage relationships with external vendors and service providers including performance reviews. Monitor and enforce Service Level Agreements (SLAs) with tracking of response times and quality metrics. Conduct vendor performance evaluations and implement corrective actions when needed. Process invoices and ensure budget compliance while optimizing costs.

Compliance & Safety

Ensure adherence to health and safety regulations across all soft service operations. Conduct risk assessments and implement safety protocols for housekeeping operations and chemical handling. Maintain compliance with environmental regulations including waste segregation and recycling programs. Keep accurate records of certifications, chemical inventories, and training documentation.

Performance Monitoring

Track key performance indicators including service delivery metrics, complaint resolution rates, and cost efficiency. Generate monthly reports on facility operations, service trends, and budget utilization. Identify opportunities for process improvement and cost reduction through data analysis.

Required Qualifications

Education & Experience

Bachelor's degree in Facility Management, Hotel Management, Business Administration, or related field. 4-6 years of experience in facilities management with focus on soft services delivery. Prior experience managing large facilities (minimum 500,000 sq ft) or multi-site portfolios. Proven track record in vendor management and contract administration.

Technical Skills

Proficient in Microsoft Office Suite, particularly Excel for data analysis and reporting. Experience with CAFM/CMMS systems (Planon, IBM Maximo, or similar) preferred. Excellent written and verbal communication skills. Strong analytical capabilities with attention to detail.

Core Competencies

Strong stakeholder management and relationship-building skills. Excellent organizational abilities with capacity to manage multiple priorities. Proactive problem-solving approach with ability to work under pressure. Customer service-oriented mindset with commitment to exceeding expectations. Knowledge of health and safety standards and environmental compliance.

Personal Attributes

Self-motivated and results-driven with strong work ethic. Willing to work in rotational shifts including nights, weekends, and holidays. Flexible and adaptable team player who can also work independently. Professional demeanor with high integrity and ethical conduct.

What We Offer

Opportunity to work with JLL, a Fortune 500 global leader in real estate services. Exposure to world-class facility management practices and professional development opportunities. Competitive compensation package and comprehensive benefits. Clear career progression pathways within JLL's global platform.