Facility Incharge (Technical Operations)

Title Sr. General Manager_Facility

Reports to (direct) VP-Facility Management

I. Purpose

Lead end-to-end Facility Management across the residential and commercial portfolio, ensuring safe, reliable, compliant, cost-effective and high-quality operations.

Own the FM framework, technical services, asset upkeep, compliance, vendor performance, operational readiness and site teams.

Partner with the Lead Hospitality to deliver an integrated property-management experience.

II. Key Responsibilities

Key Performance Areas (KPAs)

1. Portfolio Facility Management

• Lead FM operations across assigned residential and commercial properties.
• Standardise SOPs, service levels, checklists and operating protocols.
• Maintain consistent portfolio-wide service delivery.
• Review sites regularly to identify risks, gaps and improvements.
• Maintain clear escalation routes for critical issues.

2. Technical & Engineering Operations

• Ensure reliability of MEP, HVAC, electrical, plumbing, DG, lifts, fire and life-safety, STP/WTP, water, BMS and related building systems.
• Drive preventive and predictive maintenance.
• Track breakdowns, downtime, repeat failures and corrective actions.
• Maintain asset registers and maintenance histories.

3. Asset Lifecycle & CAPEX

• Plan lifecycles for critical assets and infrastructure.
• Identify replacement, refurbishment and improvement needs.
• Support annual CAPEX planning and prioritisation.
• Provide technical input for developments and upgrades.
• Ensure effective project-to-operations handover.

4. Statutory Compliance, Safety & Risk

• Meet all applicable statutory, regulatory, fire and safety requirements.
• Maintain a compliance calendar and audit process.
• Renew FM licences, certificates and approvals on time.
• Conduct risk assessments and operational audits.
• Close audit findings within agreed timelines.
• Maintain emergency-response and business-continuity protocols.

5. IFM & Vendor Management

• Govern IFM partners and specialist vendors.
• Set SLAs, KPIs and performance standards.
• Review staffing, productivity, service quality and contract compliance.
• Run vendor reviews and drive corrective improvement.
• Support technical vendor evaluation with Procurement and Commercial teams.

6. Budget & Cost Management

• Prepare and manage property FM OPEX budgets.
• Track actuals, variances and corrective actions.
• Optimise costs without compromising safety, reliability or customer experience.
• Monitor utilities and drive efficiency and sustainability.
• Support CAM/service-charge budgeting where applicable.

7. Team Leadership

• Lead Facility Leads/Managers and site FM teams.
• Set property staffing based on size, complexity and operating model.
• Define roles, responsibilities and performance expectations.
• Build technical capability through training and knowledge-sharing.
• Foster ownership, accountability and operational discipline.

8. Integration with Hospitality

• Integrate FM and Hospitality as one property-management function.
• Prioritise customer-impacting technical issues and close them within defined TATs.
• Provide technical support for Hospitality and CRM complaints.
• Join property reviews and customer-experience initiatives.
• Use repeat complaints to identify operational or asset issues.

9. Projects & Operational Readiness

• Advise on maintainability, operating efficiency and lifecycle cost.
• Set readiness checklists for new properties.
• Secure timely transfer of drawings, asset registers, warranties, AMC details and O&M manuals.
• Lead FM readiness before handover or occupation.

III. Key Performance Indicators (KPI)

Quantitative

Operational

• Asset uptime and reliability
• Preventive maintenance compliance
• Breakdown frequency and closure TAT
• Critical incident frequency
• Utility efficiency

Compliance & Risk

• Statutory, fire and life-safety compliance
• Audit score and closure of findings
• Incident frequency and closure

Commercial

• FM OPEX vs budget
• Energy and utility cost optimisation
• Vendor performance and contract compliance
• Workforce productivity and optimisation

Customer

• Technical complaint closure TAT and repeat complaints
• Customer-impacting incidents
• Contribution to NPS/CSAT improvement

People

• Team productivity and training completion
• Attrition
• Site FM leadership succession readiness

IV. Qualifications & Experience

Essential

• Bachelor’s Degree in Engineering (Electrical, Mechanical or Civil) from a recognized institution.
• Postgraduate qualification in Facilities Management, Operations Management, Project Management, Business Administration, or related disciplines will be preferred.
• Professional certifications such as CFM, FMP, IFMA, LEED, PMP, NEBOSH, IOSH, or equivalent would be advantageous.
• 15-20 years of progressive experience in Facility Management, Engineering Operations, Property Management, or Integrated Facility Management.
• Proven experience managing large residential, commercial, mixed-use, hospitality, and/ or township developments.
• Strong exposure to technical services, asset lifecycle management, engineering maintenance, statutory compliance, safety, and vendor governance.
• Demonstrated experience in leading multi-site operations and large facility management teams.
• Strong understanding of MEP systems, HVAC, fire & life safety systems, building automation, utilities management, and sustainability practices.
• Experience in budgeting, cost optimization, contract management, and service charge/CAM management.
• Proven track record of driving operational excellence, customer satisfaction, and business process improvements within the real estate sector.
• Excellent stakeholder management, leadership, communication, and problem-solving skills.
• Experience in transitioning projects from construction to operations and managing operational readiness for new developments will be preferred.

V. Knowledge & Skills

Technical / Functional

• Strong knowledge of Facility Management and engineering operations.
• Expertise in MEP, HVAC, fire & life safety, utilities and building systems.
• Understanding of statutory compliance, safety and risk management.
• Experience in asset lifecycle management, maintenance planning and vendor governance.
• Proficiency in budgeting, cost control, CAPEX and OPEX management.
• Knowledge of FM technologies, CAFM/CMMS systems and operational reporting.

Leadership / Behavioral

• Strategic thinking and business acumen.
• Strong leadership and team management skills.
• Stakeholder and vendor management capability.
• Effective decision-making and problem-solving skills.
• Customer-centric and service-oriented mindset.
• Strong communication, influencing and negotiation skills.
• Ability to drive accountability, change and continuous improvement.
• Results-oriented with high levels of ownership and integrity.

Interested candidates to read the JD well and send in their reusmes to [email protected]/ or whatsapp to 8104345661