Facility Management (AGM/DGM)

Designation: Facility Head (AGM/DGM)

Location: HFC Panvel Golden Willows

Reporting To: Head Facilities

Responsible for the overall management of facility operations, leading the Facility Team,

ensuring efficient day-to-day operations, excellent customer/resident experience, timely

complaint resolution, and upkeep of all facilities and amenities.

8-15 years in Facility Management, Residential Township, Hospitality, Real Estate or Large Residential Communities

Role & responsibilities

• Lead, manage and monitor the Facility Team, including manpower deployment, performance, discipline and training.
• Oversee day-to-day facility operations, including housekeeping, security, maintenance, landscaping, utilities, amenities and common areas.
• Ensure timely resolution of customer/resident complaints and monitor adherence to defined TAT and service standards.
• Manage vendors, AMCs and service partners, ensuring SLA compliance, quality and cost effectiveness.
• Ensure safety, security, fire & emergency preparedness and compliance with statutory requirements.
• Monitor preventive maintenance, breakdowns and overall upkeep of facilities and infrastructure.
• Coordinate with CRM, Projects, Engineering, Security and other internal teams for effective issue resolution.
• Manage facility budgets, operating expenses and identify opportunities for cost optimisation.
• Plan and execute festivals, community events and resident engagement activities, including coordination, budgeting and execution.
• Maintain regular MIS/reporting on complaints, operations, manpower, vendors,maintenance, expenses and overall facility performance.
• Drive continuous improvement in operational efficiency, service quality and resident satisfaction.
• Documentation & SOP's and Audit (Facility)
• Resident association, society coordination and other key stakeholders,
• Understand MEP management Club house facility and complete sector facility management.

Preferred candidate profile

Team Management | Facility Operations | Customer Experience | Complaint Resolution

| Vendor Management | Safety & Security | Cost Control | Amenities | Events &

Community Engagement | MIS & Compliance