Facility Manager

Role & responsibilities :

1. Mall Operations & Facility Management

• Oversee day-to-day facility operations including engineering (electrical, mechanical, plumbing), air conditioning, elevators, and fire-life-safety systems.
• Ensure high operational uptime and preventive maintenance across assets.
• Monitor and manage Building Management Systems (BMS) and Computer-Aided Facility Management (CAFM) platforms.

2. Security & Housekeeping

• Supervise mall housekeeping and security teams to ensure cleanliness, hygiene, visitor safety, and emergency readiness.
• Conduct regular inspections and security audits; maintain zero incident environment.

3. Vendor & Service Partner Management

• Identify, appoint, and monitor vendors for all soft and technical services (security, cleaning, landscaping, waste disposal, etc.).
• Ensure service-level agreements (SLAs) and key performance indicators (KPIs) are met consistently.

4. Tenant Coordination & Relationship Management

• Act as the single point of contact for all tenant facility-related issues.
• Coordinate smooth handover/takeover of retail/commercial units.
• Facilitate service connections, signage installations, and move-in formalities.
• Support tenant fit-outs, site readiness, and facility services during operations.