Facility Manager – Private Vault & High-Security Storage

Facility Manager – Private Vault & High-Security Storage

Company: Danville Vault & Storage
Location: Danville, CA
Job Type: Full-Time | 40 Hours Per Week
Compensation: $24.00 – $28.00 per hour, depending on experience
Schedule: 5 Days Per Week | Weekend Availability Required
Benefits: Medical Insurance and Paid Vacation/PTO
Target Training Start: October 15, 2026
Anticipated Facility Opening: November 2026
Work Location: In Person

A Unique Management Opportunity in Danville

Danville Vault & Storage is seeking an exceptional Facility Manager to help launch and manage a brand-new private vault and high-security storage facility in Danville, California.

This is not a traditional self-storage management position.

Danville Vault & Storage is a specialized facility designed for individuals, families, professionals, investors, and businesses seeking an elevated level of security, privacy, discretion, and customer service.

The facility will offer private vault suites, safe deposit boxes with insurance options, high-security storage, climate-controlled environments, biometric access controls, private customer areas, and multiple layers of physical and electronic security.

We are looking for a manager who understands that customers entrusting us with important documents, family valuables, precious metals, collectibles, estate assets, and other high-value property expect an exceptional level of professionalism, confidentiality, and service.

About the Position:

As the Facility Manager, you will be responsible for the day-to-day operation and customer experience at Danville Vault & Storage.

Because this is a brand-new facility, the selected manager will have the unique opportunity to be involved from the beginning — completing pre-opening training, learning the facility's specialized security and access procedures, assisting with customer onboarding, and helping establish the service standards and daily routines of the property.

We are targeting a training start date of approximately October 15, 2026, in preparation for the facility's anticipated opening in November.

This position requires someone who is trustworthy, highly professional, detail-oriented, comfortable with technology, and exceptionally strong in customer service.

What Will Make Someone Successful in This Role

We are looking for more than someone who can simply operate a storage facility.

The ideal candidate understands how to create a professional, welcoming, and discreet customer experience while consistently following detailed security and operational procedures.

You should be someone who:

• Builds trust naturally with customers
• Communicates confidently and professionally
• Understands the importance of customer privacy and discretion
• Pays close attention to details and established procedures
• Remains calm and professional in sensitive situations
• Is comfortable learning sophisticated security and access systems
• Takes ownership of the appearance and operation of the facility
• Understands that security procedures must be followed consistently, without shortcuts
• Can provide personalized service while maintaining appropriate professional boundaries and confidentiality

Key Responsibilities

• Manage the day-to-day operation of Danville Vault & Storage
• Deliver an exceptional customer experience in person, by phone, and through email
• Introduce prospective customers to available vault suites, safe deposit boxes, storage options, and facility features
• Conduct professional facility tours and explain security, access, privacy, and rental procedures
• Assist new customers through the rental and onboarding process
• Process customer agreements, payments, account changes, and related documentation
• Maintain accurate and confidential customer records
• Explain available products, services, and insurance options in accordance with company procedures and applicable requirements
• Follow all identity verification, access control, key control, and customer authorization procedures
• Monitor and administer customer access in accordance with facility security protocols
• Learn and properly operate biometric access and other facility security systems
• Conduct routine facility and security inspections
• Maintain detailed operational and security records
• Promptly identify and report unusual activity, security concerns, or access issues
• Maintain strict confidentiality regarding customers, accounts, facility procedures, and customer activity
• Maintain a clean, organized, professional, and welcoming facility
• Coordinate maintenance and vendor access in accordance with security procedures
• Assist management with pre-opening activities, customer outreach, waitlist follow-up, and facility launch
• Follow all company policies, security procedures, and insurance requirements

Customer Service Expectations

Customer service is at the center of this position.

Many customers may be protecting assets that are personally significant, financially valuable, confidential, or irreplaceable. The Facility Manager must be capable of creating confidence without being intrusive.

We are looking for someone who can provide a high-touch, professional customer experience while respecting the privacy and discretion expected in a private vault environment.

Experience providing customer service to professionals, business owners, financial services customers, luxury clientele, property owners, or other relationship-based customers is highly valued.

Qualifications

• Exceptional customer service and interpersonal skills
• Strong verbal and written communication skills
• Professional appearance and demeanor
• High level of integrity, discretion, and dependability
• Strong attention to detail
• Excellent organizational and time-management abilities
• Comfortable working independently and taking ownership of a facility
• Comfortable learning new technology, security systems, and access-control procedures
• Ability to carefully follow detailed operational and security protocols
• Strong basic computer and administrative skills
• Sales or relationship-based customer service experience preferred
• Management, banking, financial services, luxury retail, property management, self-storage, hospitality, or other security-conscious customer service experience is a plus
• Self-storage experience is helpful but not required

Bonding, Insurance & Background Requirements

Because of the nature of this facility and the assets customers may store, this position carries enhanced trust and security requirements.

The selected candidate must:

• Be able to satisfy the bonding and insurance eligibility requirements applicable to this position
• Successfully complete all required pre-employment screening and background-check requirements
• Maintain eligibility for required bonding and insurance coverage throughout employment
• Demonstrate the integrity, discretion, and judgment necessary for a position involving secure customer access and high-value property
• Maintain strict confidentiality regarding customers and facility security procedures

Additional information regarding the bonding and insurance process will be provided to qualified candidates during the hiring process.

Schedule

This is a full-time, 40-hour-per-week position working five days per week.

Weekend availability is required. The regular schedule will include five scheduled workdays based on the operating needs of the facility.

The selected candidate should also have some scheduling flexibility during the facility's opening and initial ramp-up period.

New Facility Training & Opening

Danville Vault & Storage is currently under development and preparing for its initial opening.

Our goal is to have the Facility Manager hired and beginning training by approximately October 15, 2026, allowing time to become familiar with company procedures, customer service expectations, security systems, access protocols, rental procedures, and the facility itself before opening.

The facility is tentatively scheduled to open in November 2026.

This is an opportunity to join the operation at the beginning and play an important role in establishing the customer experience and operational standards of a unique new facility.

Why Join Danville Vault & Storage?

• Full-time, stable employment
• Competitive pay: $24.00 – $28.00 per hour, depending on experience
• Medical insurance
• Paid vacation/PTO
• Brand-new, professionally designed facility
• Specialized training
• Opportunity to help launch a unique new business
• High level of responsibility and autonomy
• Professional customer environment
• Opportunity for long-term growth with an experienced storage management organization

How to Apply

Please submit your resume and two professional references for consideration.

In your application, we encourage you to highlight experience involving customer service, management, security procedures, confidential information, high-value merchandise or assets, banking/financial services, luxury retail, hospitality, property management, or self-storage.

Qualified candidates will be contacted to schedule an interview.

Danville Vault & Storage is seeking someone who understands that exceptional security begins with exceptional people — and that professionalism, discretion, attention to detail, and customer trust are essential parts of the job.

Pay: $24.00 - $28.00 per hour

Expected hours: 37.0 – 40.0 per week

Benefits:

• Health insurance

Work Location: In person