Facility Officer

Job summary

The Facility Officer will serve as a key point of contact between the occupants, property management, maintenance teams, vendors, security personnel, housekeeping staff, and the Company, ensuring that all resident concerns and facility-related issues are promptly addressed and resolved.

Min Qualification: OND Experience Level: Entry level Experience Length: 2 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Lagos, Nigeria

Job descriptions & requirements

Responsibilities:

• Manage the day-to-day operations and upkeep of assigned residential properties.
• Conduct regular property inspections and promptly identify maintenance, safety, security, and facility-related issues.
• Coordinate repairs and preventive maintenance involving electrical, plumbing, HVAC/air-conditioning, generators, water systems, appliances, furniture, and other facilities.
• Coordinate housekeeping, cleaning, waste disposal, pest control, landscaping, and other residential services.
• Serve as a key point of contact for clients/expatriates regarding accommodation and facility-related requests and complaints.
• Ensure prompt response, follow-up, and resolution of occupants' concerns.
• Monitor electricity, water, fuel, internet, gas, waste management, and other essential utilities.
• Coordinate approved vendors, artisans, technicians, contractors, security personnel, and other service providers.
• Maintain accurate property inventories covering furniture, appliances, equipment, fittings, linen, kitchen items, and other assets.
• Coordinate property preparation for move-in and inspection/restoration during move-out.
• Monitor residential security, fire safety, emergency equipment, access control, and general health and safety standards.
• Maintain accurate maintenance, inspection, inventory, incident, utility, and vendor records and submit periodic reports.
• Monitor facility-related expenditure and identify opportunities for cost savings without compromising service quality.
• Respond promptly to residential emergencies and escalate critical issues appropriately.

Requirements:

• HND in Estate Management, Facilities Management, Building Technology, Engineering, Property Management, Hospitality Management, Business Administration, or a related field.
• 3–5 years' relevant experience in facilities, property, estate, hospitality, residential, or accommodation management.
• Experience managing executive residences, serviced apartments, corporate housing, expatriate accommodation, hotels, or high-end residential properties is highly desirable.
• Good understanding of building services, including electrical, plumbing, HVAC, generators, water systems, and general maintenance.
• Strong customer service, communication, coordination, problem-solving, and vendor-management skills.
• Excellent organizational skills with strong attention to detail and follow-through.
• Proficiency in Microsoft Office and facility/property management documentation.
• Ability to work independently, respond to emergencies, and maintain a high level of confidentiality and professionalism.
• Ability to interact professionally with clients, expatriates, executives, contractors, and service providers.