Facility Operation Expert（IDC）

1. On-site Duty: Perform 5×8 IDC data center on-site duty in compliance with Alibaba requirements. Deliver rapid response to operational incidents outside working hours, arrive on-site promptly per incident management specifications, ensure stable system operation, execute emergency handling and on-site support following standards.
2. Basic Information Maintenance: Update and maintain complete infrastructure information with 100% accuracy. Periodically verify platform alarm configurations, and monitor the availability and stability of monitoring systems.
3. Incident Response & Handling: Rapidly respond to incidents and reach the site in accordance with operational incident management specifications. Resolve incidents timely following EOP (Emergency Operating Procedure), escalate accordingly until service recovery. Complete root cause analysis and incident review to close the loop fully.
4. Fault Localization: Be familiar with power, HVAC and weak-current architecture as well as operating principles of infrastructure within assigned IDC premises. Quickly identify fault points and drive recovery upon incidents.
5. Risk Management: Track and resolve all identified risks until full closure.
6. Maintenance & Change Management: Independently develop and implement MOP (Method of Procedure) for internal changes and renovation projects, guarantee no failures induced by change activities. Capable of proposing optimization or renovation suggestions for infrastructure monitoring, capacity, security and availability issues.
7. Complete other assigned relevant tasks.

Job Requirements

• Solid professional knowledge of data center infrastructure and fundamental IDC industry knowledge
• Fluent English communication