Facility Service Coord

Job Summary :

Provides timely responses to customer inquiries by telephone and/or email in an in- or outbound service center, consistent with service and quality standards. Processes customer orders, bills and accounts, and applications for service, maintenance and termination. Troubleshoots and resolves customer complaints.

Company Overview:

Founded in 1946, TDIndustries is a premier, employee-owned Mechanical, Electrical, and Plumbing (MEP) company delivering full-lifecycle building solutions—from design and construction to service and facilities maintenance. We power critical environments like hospitals, schools, data centers, stadiums, and commercial buildings across Texas and the Southwest.

Our Partners (employees) are the core of our success. As an employee-owned company, you have a voice, a stake, and a clear path to grow. Recognized by FORTUNE Magazine as a "100 Best Company to Work For," we invest in top training, career development, and a culture built on trust and servant leadership.

Join a growing team where your skills matter, and your future is built to last.

At TDIndustries, we believe opportunity should be built — and shared — by all. Whether you work with tools or technology, in the field or the office, we hire and grow people based on skill, potential, and integrity — never labels. We value the diverse paths that bring people to our team and welcome Partners of all backgrounds, including differences in race, color, religion, sex, gender identity or expression, sexual orientation, age, ability, military service, and more. What matters most is how we work together to build excellence.

Essential Duties:

• Responsible for the customer’s administrative needs and requests, delivering first-rate service to meet or exceed their expectations. Proactively resolves customer issues within their capability and promptly escalates complex issues beyond their scope to ensure swift resolution.
• Demonstrates effective communication skills to ensure timely and responsive service that caters to customers' immediate requirements and long-term objectives.
• Interprets and processes work orders, reviews invoices and correspondence. Continually reviews current processes and procedures in order to improve and strengthen the customer experience and increase overall efficiency.
• Audits and reviews all work orders to ensure accuracy. Utilizes a system of customer requirements documentation and adherence processes for all aspects of the service call process.
• Enters all work activity into the CMMS system. Dispatches or notifies appropriate personnel of work order requests.
• Works as a strong team member and builds relationships with internal and external customers.
• Performs cross-functional roles as needed.

Minimum Requirements:

High School Diploma or GED equivalent; relevant certifications a plus.

2-5 years of relevant experience in customer service or related fields.

Strong written and oral communication skills.
Ability to multi-task and work well in a fast-paced environment.
Proficient in Microsoft Office software.