FACILITY WILL CALL

Description This is a non-exempt position, which is routine recreation work responsible for disseminating information to the public, reception control and attendant duties in the classrooms, playground area, lobby area, game-room, gymnasium, outdoor basketball courts, pool area, etc. Also, assist in recreational activities, special events and collect registration fees and is also required to perform daily upkeep of facility. Work is performed under the supervision of the Site Manager.

Hour Scheduled on a "Will-Call" basis - work schedule will vary which can consist of days, evenings, weekends and/or holidays.

"Will-Call" status – Work when needed by the Parks and Recreation Department. No set schedule. Employees are hired as AT WILL employees that serve at the pleasure of the City and may be terminated at any time with or without cause.

Examples of Duties

Greets visitors at the reception desk; provides information; may refer visitors to other offices.

Receives incoming telephone calls, transfers calls to appropriate extensions, takes messages and provides information.

Assists the public in the requisition and completion of registration forms for recreation programs offered by the City.

Assists with the issuance, return, storage, upkeep and maintenance of equipment within the facility.

May collect fees, charges and deposits for classes and special events.

Maintains order and discipline at the assigned facility.

May perform clerical duties, as position requires.

May assist with the planning, implementation, and supervision of activities, special projects and programs held at recreational facility.

This position does not have final procurement authority.

Performs related duties as required and as directed.

Performs any assigned duty before, during and after a declared emergency.

Typical Qualifications Some knowledge and experience in recreational programs.

Knowledge of proper telephone etiquette and procedures with the ability to provide information to the public via telephone and in person.

Ability to work well with the public and children.

Ability to work a flexible work schedule to accommodate the facility's needs and assist in special events during the year.

Ability to assist the public in the completion of registration forms for recreation programs offered by the City.

Ability to learn Vermont Systems Rec Trac Computer Software System.

Ability to perform clerical duties, as position requires.

Ability to demonstrate good public relation skills with visitors and participants.

Ability to understand and carry out instructions and to complete work assignments.

Ability to maintain facilities for safety hazards and knowledge of proper use of safety practices.

Ability to perform monetary transactions.

Ability to supervise and interact with children in various programs offered by the City in a safe and professional manner.

Ability to set up and breakdown activities that take place at facility.

Ability to perform routine building maintenance, such as scrub, mop, vacuum, and sweep floors, clean office areas and restrooms.

Ability to meet and deal courteously with the general public and establish and maintain an effective working relationship with departmental officials and other municipal employees.

Desirable Experience And Training Graduation from a standard high school or possess a GED from a recognized issuing agency with experience in recreation programs. Any equivalent combination of education, experience and training may be considered.

Work Environment

Probationary Period All new employees serve a one (1) year probationary period from date of hire.

01

Have you graduated from a standard high school or equivalent recognized certification?

• Yes
• No

02

How many years experience do you have in recreational programs or child-care?

• None
• Less than one year experience
• More than one year experience, less than two
• More than two years experience, less than three
• More than three years experience, less than four
• More than four years experience, less than five
• More than five years experience, less than six

03

Are you willing to work no more than 24 hours per week, flexible schedule with no set hours?

• Yes
• No
• Required Question