Factory Service Engineer

Company Description

Clean water for the world!

Veolia Water Hungary Ltd. is a market-leading membrane technology company, where we have been manufacturing and developing equipment for drinking water and industrial wastewater treatment for more than 20 years.

We operate at three locations: our factory is located in Oroszlány, our research and development center in Tatabánya, and our global customer service, financial center and project engineering in Budapest.

The Oroszlány membrane factory started operating in the industrial park in 2002, and has now become one of Hungary's leading water treatment technology manufacturing plants. Our products help purify drinking water and treat wastewater.

We are a cohesive, supportive community, offering a family-friendly, stable workplace. Because clean water will always be needed.

Job Description

The Factory Service Engineer is responsible for inspecting, troubleshooting, repairing, refurbishing, upgrading, and performance-testing Sievers® analyzers and sensors for customers and International Third-Party Partners across Europe, the Middle East, and Africa.

Reporting to the Factory Service Manager, the role is part of the Aftermarket Service organization and includes technical support, customer communication, telephone assistance, repair documentation, and parts management. The engineer will support instruments across our Life Sciences, Industrial and Environmental, Semiconductor, TOC, Endotoxin, and Bioburden portfolios.

This is a full-time, onsite position based in Tatabánya, Hungary. The standard working week is Monday to Friday, with working hours generally scheduled between 7:00 a.m. and 5:00 p.m., as determined by the Factory Service Manager. Overtime or occasional schedule changes may be required depending on business needs, but are not expected on a regular basis. Daily activities will be prioritized according to the service forecast.

Key Characteristics

• Excellent written and spoken English, with a professional and confident telephone manner.
• Strong customer focus and the ability to build positive relationships with customers and International Third-Party Partners (ITPs).
• Clear communication, active listening, and a responsive approach to customer issues.
• Strong problem-solving, analytical, organizational, and time-management skills.
• Ability to work independently while contributing effectively to a collaborative team.
• Adaptability, initiative, accountability, and attention to detail.
• Ability to manage multiple priorities and meet service deadlines.
• Additional language skills are an advantage.
• Proficiency in Microsoft Office and Google Workspace.
• Knowledge of MODBUS, Profibus, analog signals, or other automation control systems is an advantage.
• Knowledge of cGMP, GLP, ISO, or pharmaceutical regulations is preferred.

Duties & Responsibilities

Technical Repair and Service

• Inspect, diagnose, repair, calibrate, refurbish, and upgrade assigned Sievers® analyzers, sensors, parts, and assemblies.
• Perform functional and performance testing in accordance with approved procedures and safety requirements.
• Complete repairs within the established turnaround time requirements, generally within 17 days.
• Provide hardware and software troubleshooting support for instruments.
• Maintain a clean, safe, and organized work area in compliance with EHS standards.
• Maintain current technical knowledge and required certifications for the Sievers® product portfolio.
• Accurately manage spare parts, inventory transactions, and repair-related materials.

Customer and Technical Support

• Communicate professionally with customers, ITPs, and internal teams throughout the service process.
• Provide telephone and remote technical support when required, including assistance with hardware and software troubleshooting.
• Collaborate with the EMEA Technical Support team to resolve customer issues and ensure a high level of customer satisfaction.
• Support Return Material Authorization (RMA) processing and customer and ITP shipments.

Documentation and Administration

• Record customer interactions, repair activities, and related documentation accurately in the CRM system.
• Prepare customer deliverables, including repair reports, repair letters, calibration certificates, and shipping or billing documents.
• Ensure all service activities are documented in accordance with company Quality Operating Instructions (QOIs) and applicable regulatory standards.
• Maintain complete and traceable service records and audit documentation.
• Use and update relevant systems, including Salesforce, SAP, and other company platforms.
• Review and process standard business documents, including invoices, purchase orders, and quotations.

Knowledge, Skills & Abilities

• Technical aptitude and strong troubleshooting skills.
• Good mathematical and analytical ability.
• Manual dexterity and confidence using hand tools.
• Ability to handle electrical equipment safely and accurately.
• Ability to learn and follow company procedures, quality standards, and regulatory requirements.
• Strong written and verbal communication skills.
• Customer-oriented approach with a professional, reliable, and responsive attitude.

Education & Experience Required:

• Technical qualification, associate degree, or equivalent training in electrical/electronic technology, mechanical engineering, or a related discipline.
• At least 2 years of experience in plant maintenance, technical service, analytical instrumentation, or a similar technical environment.
• Experience in customer service and/or data analysis is preferred.
• Proficiency in written and spoken English is required.
• Additional language skills, particularly Spanish, French, or German, are an advantage.

Why Join Us?

Join a motivated, professional team and enjoy a competitive salary alongside a comprehensive benefits package designed to support you at work and in life:

Meaningful Work — Value-creating challenges within a successful, environmentally conscious company

Financial Perks — Cafeteria allowance, birthday bonus, and employee referral reward

Health & Wellbeing — Medicare private health insurance, life insurance, and access to medical screening tests

Employee Support Program — Confidential legal, psychological, and health counselling whenever you need it

Family-Friendly Benefits — Dedicated family support, including start-of-school assistance

Growth & Development — Regular training opportunities to keep your skills sharp and your career moving forward

Flexibility — Home office opportunity to help you balance work and personal life

Stability — A safe, long-term workplace

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.