FAE-Technical Support Specialist

Job Type: Full Time, on site

Location: Istanbul, Turkey

HC:1

Employment Type: EOR contract

Company Introduction – Tozed KangWei

Founded in 2002 and officially established in Guangzhou’s Nansha Free Trade Zone in 2019, Tozed KANGWEI TECH CO., LTD. is a leading global provider of 4G/5G IoT terminals, FWA CPEs, and industrial routers, with over 500 employees worldwide.

We design, develop, manufacture, and sell high-performance 4G/5G CPEs, industrial routers, and gateways, serving major telecom operators and enterprise clients in 100+ countries. As one of the earliest manufacturers in China to mass-produce 4G/5G CPEs based on locally designed chipsets, our products are among the top performers in global shipment volume.

Currently, the company is advancing toward IPO and continues to expand its international footprint, with subsidiaries in Hong Kong (China), Germany, South Africa, Malaysia, and Singapore, while building new teams across the Middle East to accelerate global growth.

Our products and solutions are widely used across industries such as energy, healthcare, finance, law enforcement, education, oil, and coal, enabling intelligent connectivity in diverse applications — including IoT, VR/AR, robotics, live streaming, and smart city infrastructure.

Website: https://global.gztozed.com/

LinkedIn: https://www.linkedin.com/company/tozed-kangwei-tech/

Duties and responsibilities

i) Pre-sales Technical Support

1. Communicate with customer regarding products and technologies, enhance customer satisfaction.
2. Collect and sort customer requirements, inquiries, complaints and other technical-related feedback, and submit complete and accurate information to R&D team in a timely manner. Follow up issue resolution until customer confirm case closure.
3. Follow up customer testing progress until tests are fully completed.
4. Take part in bidding procedures including RFI, RFP and RFQ.
5. Collaborate with sales teams to collect reference product information.
6. Assist customers with technical training, product demos, solution design and other technical exchanges.

ii) Testing

1. Coordinate with the R&D team to complete software and hardware tests in local network, and deliver prompt and precise test result.

iii) After-sales Service

1. Collect and sort customer requirements, inquiries and complaints in after sale stage, submit valid information to R&D and follow up issue resolution till it is closed.

iv) Other Assignments

1. Complete other relevant tasks assigned by the company.

Job Requirements

1. Bachelor degree or above in Computer Science, Communication Engineering, Electronic Information Engineering or related majors; solid grasp of basic principles of communication products.
2. Minimum 2 years of relevant work experience in ICT devices, familiarity with 4G/5G products and Wi-Fi routers is preferred.
3. Fluent in English(listening/speaking/reading/writing),familiarity with Turkish is preferred.
4. Good interpersonal communication and teamwork skills, competent for emergency response.