Failure Analysis, and Service

About the role

FA and Service Engineer position reporting to the FA and Service Section Manager. The role involves performing detailed failure analysis, supporting customer issue resolution, and contributing to product improvement and service quality by providing technical insight and assistance.

Key responsibilities

• Conduct failure analysis of returned products, customer complaints, or in-line rejects
• Use analysis tools such as microscope, X-ray, or test equipment high performance
• Document findings with clear reports, photos, and test data
• Troubleshoot and resolve product-related issues in the field
• Record service reports and feedback for continuous improvement
• Work closely with R&D, Quality, and Production teams to identify root causes
• Support installation, setup, and validation of new equipment or systems
• Support production in case of no parts for service and repair
• Make initial failure diagnosis and recommend corrective actions
• Communicate technical issues with customers and internal teams

About you

• Bachelor's degree or above in Electronic engineering or related field
• Experience 3 – 5 years in Test Engineer or similar role
• Good command for English and Computer skills
• Possess problem-solving, communication and project management skills
• Positive attitude towards teamwork and the ability to adapt to change
• Strong leadership and team player, good attitude, logical thinking

About us

GPV Asia (Thailand) Co., Ltd.