Failure Analysis Engineer

About WhiteCrow

We are global talent research, insight and pipelining specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client’s in-house research.

About our client

Our client is a worldwide technology leader that is revolutionizing the way organizations connect and protect in the AI era. For more than 40 years, our client has securely connected the world. With its industry-leading AI-powered solutions and services, our client enables its customers, partners, and communities to unlock innovation, enhance productivity, and strengthen digital resilience. With purpose at its core, our client remains committed to creating a more connected and inclusive future for all.

As a Failure Analysis Engineer, you will be responsible for...

• Driving improvements in the accuracy of fault duplication and isolation as a Failure Analysis Engineer.
• Providing directions and techniques for addressing customer issues.
• Engaging Design Engineering and communicating findings and resolutions for HW and SW field issues.
• Coordinating Failure Analysis case review meetings with company teams and suppliers.
• Detecting defects, including conducting containment analysis.
• Working closely with a cross-functional team of Product Leads, Technical Leads, and Customer Support to accelerate the replication of customer-reported issues.
• Articulating key technical issues to stakeholders, identifying issues early, assessing their impact, and partnering with teams to drive resolution.
• Ensuring EMS partners are delivering timely and accurate results in duplicating and isolating the root causes of customer issues.
• Driving innovation through new technologies and processes.
• Organizing, planning, tracking, and closing out design, component, and manufacturing issues associated with products.
• Evolving the Product Debug Document throughout the Product Life Cycle.
• Managing communication on key issues, in collaboration with the Quality Group, to Design Engineering, Accounts, and Escalations teams.
• Proactively engaging with customer-facing teams to reduce RMA, rightsize FA, and obtain more debugging and troubleshooting information from the field.
• Collaborating with PQE/CEs and driving corrective and preventive actions for design, manufacturing, process, and supplier issues.
• Participating in initiatives to enhance existing test strategies, methodologies, and test/diagnostic coverage for field returns, aiming to improve the accuracy of fault duplication and isolation.

What you already have...

• Bachelor’s in electrical or computer engineering with 7+ years of related experience.
• Experience with High-Speed Network Interfaces along with previous hands-on board design expertise and familiarity with board design tools such as Cadence Allegro or similar tools.
• Hardware design, schematics generation, and design validation for service provide routing products.
• Experience with sophisticated high speed board design and board bring-up.
• Knowledge of products.