Family Navigation Coordinator

Family Navigator Coordinator

Wilson County Partnership for Children

Wilson, North Carolina

The Wilson County Partnership for Children, a Smart Start Local Partnership, is seeking a compassionate, resourceful, and highly motivated Family Navigator Coordinator to join our team. This position will support families participating in child care subsidy services by helping them identify and access community resources, strengthen family well-being, and navigate services that support the healthy development and success of their children.

About the Position

The Family Navigator Coordinator will provide family-centered, strength-based support to parents and caregivers participating in child care subsidy programs. The position will work directly with families to understand their individual needs, identify strengths and barriers, connect families to appropriate community resources, and provide follow-up support.

The Family Navigator Coordinator will serve as a trusted connection between families and community resources and will help families navigate available services related to areas such as child care, parenting support, health and wellness, housing, food and nutrition, employment, education, transportation, developmental services, and other concrete needs.

This position will also provide individual and group-based parent education, training, and support based on identified family needs.

Essential Responsibilities

• Provide one-on-one Family Navigation services to parents and caregivers participating in child care subsidy programs.
• Build trusting, respectful relationships with families using a family-centered and strengths-based approach.
• Meet with families to identify their needs, strengths, goals, and available support.
• Help families navigate community systems and connect with appropriate resources and services.
• Provide referrals and warm connections to community agencies and service providers.
• Follow up with families to determine whether connections were successful and whether additional support is needed.
• Provide parent education, workshops, training, and individualized support based on family needs and identified areas of interest.
• Support parents in strengthening their knowledge, confidence, and ability to advocate for themselves and their children.
• Assist families in accessing concrete support and resources that promote family stability and well-being.
• Collaborate with child care providers, community organizations, schools, health professionals, and other partners to strengthen support for children and families.
• Maintain accurate and timely documentation of family contacts, referrals, services, outcomes, and follow-up activities.
• Protect family confidentiality and maintain professional boundaries in all interactions.
• Participate in community outreach, meetings, trainings, and events that promote family support and community connections.
• Develop and maintain a current working knowledge of Wilson County community resources.
• Participate in Smart Start training, technical assistance, professional development, and other Family Navigation learning opportunities.
• Collect and enter required program data and documentation in accordance with Wilson County Partnership for Children and Smart Start requirements.
• Perform other duties as assigned to support the mission and goals of the Wilson County Partnership for Children.

Work Schedule

Monday–Thursday: 8:30 a.m. – 5:30 p.m.
Friday: 8:00 a.m. – 12:00 p.m. (Remote)

Some evening or weekend activities may be required based on family needs, community events, parent training, or program activities.

Salary

$41,000 – $45,000 annually

Salary will be based on qualifications, education, experience, and organizational salary guidelines.

Benefits

Wilson County Partnership for Children offers a comprehensive benefits package, including:

• 100% employer-paid employee health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan available
• Paid time off and holidays in accordance with organizational policies
• Professional development and training opportunities

Preferred Qualifications:

· Required: Bachelor’s degree in social work, human services, early childhood education, family studies, psychology, public health, education, or a related field preferred.

• Experience working with children, families, parents, child care providers, or community-based programs.
• Experience providing family support, case management, care coordination, resource navigation, parent education, or community referrals preferred.
• Knowledge of Wilson County community resources and service systems is a plus.
• Strong communication, organizational, interpersonal, and documentation skills.
• Ability to establish positive relationships with families from diverse backgrounds.
• Ability to work independently while also collaborating effectively with community partners and the WCPFC team.
• Ability to maintain confidentiality and handle sensitive family information professionally.
• Proficiency with computers, electronic documentation, email, and Microsoft Office applications.

Who We Are

The Wilson County Partnership for Children is committed to strengthening our community by supporting young children, families, and early childhood professionals. As a Smart Start Local Partnership, we work collaboratively with community partners to connect families with resources and support that promote child development, family well-being, quality early care and education, and school readiness. Smart Start emphasizes community connections, parenting education, and family-centered support that builds on the strengths of families. How to Apply

Interested candidates may apply through Indeed.com, submit application materials in person to the Wilson County Partnership for Children office in a sealed envelope or visit our website at www.wilsonpfc.org.

Required Application Materials:
An application, cover letter, and resume are required for consideration for the Family Navigation Coordinator position.

Submit Materials To:

Wilson County Partnership for Children
109 Park Avenue West
P.O. Box 2661
Wilson, NC 27894

Phone: (252) 206-4235 ext. 116
When submitting materials by email, please include “Family Navigation Coordinator” in the subject line.

Wilson County Partnership for Children is an Equal Opportunity Employer.

Pay: $41,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Education:

• Bachelor's (Preferred)

Work Location: In person