Family Support Coordinator

For over three decades, Ronald McDonald House Charities® (RMHC®) New Zealand has been a 'home-away-from-home' for Kiwi families who need somewhere to stay when their child is hospitalised.

The Ronald McDonald House® and Ronald McDonald Family Room® programmes offer free accommodation and support, taking care of the practical things in life so families can focus on what matters most - each other.

On average we provide roughly 4,000 families annually across New Zealand with accommodation free of charge, saving them over $6 million collectively. We are part of a global network which is now over 40 years old, and RMHC has Houses operating in over 62 countries.

The Opportunity:

A fantastic opportunity is available to join our Invercargill Programs team, at our Invercargill Family Room. Key responsibilities include:

· Welcoming and orienting new families, assisting resident families with questions and concerns

· Receiving bookings, liaising with social workers and ward staff at the Hospital.

· Keeping these programmes running smoothly

· Applicants will be offered full training and will need to be flexible

Shift/ hours are as follow:

1x Casual position

Key skills and experience required

• 1 + year in a family support role desirable

• Intermediate level computer skills including data entry

• Confident dealing with a diverse range of people

• Understanding of Te Ao Māori and/or Pasifika culture

• A good command of the English language is also required

Personal Attributes:

· Empathy for sick children and their families

· Professional, friendly and enthusiastic attitude

· Ability to work independently to the highest standards

· Desire to work for a social benefit organisation

· A strong customer services focus

What’s on Offer:

At RMHC New Zealand we listen, we care, we provide, and we act with compassion to a make a world of difference in someone’s day – and yours. Join a team that is passionate about keeping families close, in a work environment that is rewarding, fun, family friendly and inspiring. You will enjoy training and development opportunities and on-site parking.

At RMHC a safe environment for our families and team is paramount. We recommend that all employees and volunteers are fully vaccinated against Covid-19, and all offers of employment are subject to satisfactory NZ Police Vetting. You must have the legal right to work in New Zealand and hold a valid work visa that covers the whole period of employment.

If this role interest you, please send your CV today!