Family Support Coordinator

About the role

The Family Support Coordinator (WA) role is part of HeartKids' national Support Team, working alongside paediatric cardiac services and community partners to provide practical, person‑centred and culturally safe support to individuals and families impacted by childhood-onset heart disease (CoHD). This role focuses on supporting families through their hospital admissions and surgery, in outpatient clinics, via referral pathways, in the community including support events and connection to interstate services where travel for care is required. The role contributes to the delivery of the support function of our HeartKids families, ensuring people and their families feel informed, supported and connected before, during and after key points in their CoHD journey.

Key responsibilities

• Provide compassionate, practical and timely non‑clinical support to individuals and families impacted by CoHD, across hospital and community settings
• Deliver information and education resources in a way that is age appropriate, culturally sensitive and responsive to individual circumstances
• Support families navigating diagnosis, treatment, clinics, transition points and referral pathways, including connection to interstate surgical services where required
• Facilitate connection to HeartKids programs, events, peer support opportunities and community networks
• Provide appropriate information and referral pathways for families experiencing bereavement, trauma or significant psychosocial stress, in collaboration with clinical teams
• Actively participate in a coordinated team approach to person-centred care
• Liaise and collaborate with internal HeartKids staff to support effective service and program delivery
• Maintain accurate, timely and confidential records within HeartKids' CRM and reporting systems
• Contribute to data collection and reporting to support service impact measurement, learning and continuous improvement
• Act in accordance with HeartKids' policies, values and Code of Ethics and Conduct

About you

• A minimum of Certificate IV in Community Services or Community Development or similar
• Current Working with Children Check, Police Check and valid driver's licence
• Strong interpersonal and strength-based communication skills including written, verbal and presenting
• Ability to work under direction and contribute effectively within a multidisciplinary team
• Sound organisational skills and attention to detail, particularly in relation to record keeping
• Demonstrated empathy, emotional intelligence, cultural awareness and confidence working with diverse communities
• Strong understanding of the impact of childhood‑onset heart disease on individuals and families
• Ability to collaborate effectively with clinicians, allied health professionals and community partners
• Confidence using digital systems, including Microsoft Office and CRM platforms
• Alignment with HeartKids values and commitment to inclusive, person‑centred practice

Why HeartKids? 
We exist to ensure the one million Australians impacted by childhood-onset heart disease have a trusted source of information, support, and a voice to advocate for better health outcomes. For nearly 50 years, HeartKids has been there for children, young people and their families impacted by childhood-onset heart disease are informed, connected and supported from hospital to home and across every life stage. Grounded in lived experience, strengthened by clinical expertise and through meaningful advocacy, HeartKids helps shape research, policy and standards that will improve health outcomes for generations to come.

Role details

Location: Perth Children's Hospital / HeartKids office/ home

Award: SCHADS Level 3.1

To apply, please submit a PDF Cover Letter and Resume/CV.

HeartKids embraces diversity and inclusion. We encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and people of diverse genders, sexualities and lived experiences.