Family Support Program - Lead

Job Title: Family Support Program Lead

Reporting Relationship: Compassionate Support Services (CSS) Director

Department: Compassionate Support Services (CSS)

Days Worked: 4-day schedule: Monday–Thursday

Required Hours: Full-time – 36 hours per week; Hourly / Non-Exempt

Benefit Eligible: Yes – eligible for full-time employee benefits

Compensation: $24 -25 per hour based on experience

About PRC:

PRC Summary: PRC Grand Rapids is a religious 501(c) 3 not-for-profit organization. Our mission, guided by Biblical values, is to live the truth that people matter to God through our proactive education, responsive medical care, and compassionate support services that affirm the sanctity of life and the conviction that every child conceived is wholly human and possesses a sacred right to birth, regardless of circumstances surrounding the pregnancy. In everything we do, we desire to affirm God’s gift of human life by being the most trusted and respected source for information, education, and services that encourage, empower, restore, and redeem through the Lord Jesus Christ. All Board members, staff members, contract employees, and volunteers are required to subscribe to, adhere to, and abide by, without reservation, the PRC’s Vision, Mission Statement, and Ministry Overview; Doctrinal Statement; Driving Convictions; PRC’s Position Statements on abortion, birth control, and marriage/human sexuality; and Code of Conduct. Employees agreeing to PRC’s Position Statement on abortion likewise agree to not promote, or participate in, or in any way assist with any elective abortions while employed by PRC. Individuals who join our distinctive faith based organization are expected to be mature Christians who will perform their duties in a manner consistent with the organization’s Christian commitment and dedication to preserving and upholding the sanctity of life, working in a collaborative team environment in accordance with the teachings, principles, and guidelines of historical biblical Christianity.

Position Summary:

The primary purpose of this position is to lead Pregnancy Resource Center’s (PRC’s) First Steps program, providing case management and family support for expectant mothers. The First Steps program helps pregnant mothers move from receiving medical care at PRC into ongoing support during their pregnancy, connecting them with a caring advocate, PRC programs, and practical community resources based on their individual needs. This position also oversees the First Steps volunteer advocate training, collaborates with additional PRC staff to ensure timely referrals, and provides guidance on complex client cases while working with the department director to strengthen the program.

Specific Responsibilities:

First Steps Program Coordination:

o Serve as the lead staff member for PRC’s First Steps program, directing day-to-day operations and overseeing the First Steps responsibilities of all participating staff, including those who also support other programs

o Train, guide, and oversee all staff and volunteers who work with First Steps clients to ensure consistent program practices and quality client care

o Work with the department director to improve services and meet First Steps program goals

o Collaborate with PRC medical and support staff to connect expectant mothers with family support services and process referrals promptly

o Remain informed about community resources and build relationships with providers and referral partners

First Steps Case Management and Family Support:

o Coordinate First Steps client intake, appointments, follow-up, and case closure, ensuring consistent support throughout pregnancy

o Help First Steps clients access additional PRC programs and community resources based on their needs

o Support First Steps program volunteer advocates with complex client cases, address concerns with the department director, and meet with clients when volunteers are unavailable

First Steps Volunteer Coordination and Administration:

o Coordinate First Steps program volunteer schedules and appointment coverage

o Maintain accurate, confidential client records and track enrollment, participation, and First Steps program outcomes

o Manage First Steps client text communications and keep program guides, forms, and communication materials current; obtain photo releases when applicable

o Attend required staff meetings, trainings, and prayer summit; assist with PRC events and other duties assigned by the department director

Position Requirements:

o Bachelor of Social Work (BSW) preferred. Applicants with other degrees will be considered if they demonstrate significant, relevant case management experience

o Experience coordinating, training, and supporting volunteers

o Strong organizational skills, attention to detail, and ability to manage priorities independently in a fast-paced environment

o Strong verbal, written, and interpersonal communication skills; ability to build positive relationships with clients, volunteers, and community partners

o Ability to support people from diverse backgrounds with cultural awareness, empathy, and sound judgment

o Proficient in Microsoft Office and client databases; able to use Google Workspace, texting, and virtual meeting tools

o Ability to lift up to 25 pounds as needed

o Ability to maintain confidentiality when managing sensitive client information

o Flexible and able to work occasional evenings or weekends for events, training, or volunteer support; additional hours may be required

o Possess a valid driver’s license and reliable transportation for position-related responsibilities

PRC Core Competencies & Requirements:

o Has a personal relationship with Jesus Christ, exhibited by a focus on prayer, study of the Bible, and interactions with others

o Subscribe to, adhere to, and abide by, without reservation, the PRC’s Vision, Mission Statement, and Ministry Overview

o Client Focus

o Interpersonal Savvy

o Managing and Measuring Work

o Resourcefulness with Problem Solving

o Ethics & Integrity

o Priority Setting

o Proficient in smart phone usage, texting, Microsoft Office, Word, Outlook, Excel, and database software

o Compliant with safety procedures and policies as outlined by the PRC

o Eligible to work in the United States

*This job description is not all-inclusive and is subject to change according to the needs and vision of the ministry.

**Please submit your resume and cover letter by emailing: [email protected]

Pay: $24.00 - $25.00 per hour

Expected hours: 36.0 per week

Benefits:

• Health insurance
• Paid time off

Work Location: In person