Family Support Services Supervisor, Gardner

CSO is looking for a Clinical Supervisor for our Family Support Services program in Gardner.

This is a great opportunity for an experienced or newly licensed Clinician.

This role provides clinical support and direction for the operation of family support programs, including In-Home Therapy, In-Home Behavioral Therapy, Therapeutic Mentoring and CSP, and/or Family-Based Intensive Treatment (FIT), supervising program staff and ensuring high quality program delivery. May also provide direct care services when required.

Starting Salary: $70,000-$77,000/year

As a Family Support Services Supervisor:

You Will:

• Provide ongoing clinical and administrative supervision of program staff.
• Coordinate intake and initial assessment for all client referrals within 24 hours of referral.
• Be available to work flexible schedule which may include evening and weekend work, as required by client needs.
• Be available to provide after hours’ on-call/urgent response support, including overnights, on a weekly rotational basis.
• Follow standard procedures for MBHP and other third-party insurance authorization approvals.
• Provide emergency backup for cases of supervisees.
• Participate in treatment planning, team meetings, regular clinical and administrative supervision, in-service training, and other required meetings.
• Assist Program Director with recruitment and training as necessary.
• Serve as liaison to CSO Outpatient Clinic and other providers; together with Program Director, manage and monitor insurance billing and marketing for program.
• Together with Program Director, participate in long-range program development and planning.
• Provide transportation for consumers as appropriate, following program guidelines.
• Maintain an individual caseload at a predetermined level of productivity.

Your Background:

• Master's Degree in Psychology, Counseling, or closely related field
• Clinical license (LICSW, LMHC, or LMFT)
• Demonstrated experience in behavioral health
• Demonstrated experience working with children, adolescents and families
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

Positive

• • maintaining resiliency and focusing on solutions Respectful- - collaborating and effectively communicating Insightful- - demonstrating self-awareness and effectively priority setting Conscientious- - taking accountability and applying feedback

What We Offer:

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023, 2024 & 2025. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!

CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.

EOE/AA

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