Fan Experience Coordinator

Status: Full-Time
Start Date: ASAP
Reports to: Business Operations Manager
Location: Køge, Denmark
Applications: By Email Only (Details at end of the job description)

Join the Swans
Who are we?

It is a new era for HB Køge Women, and following a historic league and cup double we are investing in our matchday experience to help the club continue to set the standards in Denmark, both on and off the pitch.

We have a clear vision – to compete at the highest European level, whilst uniting our local community and developing an elite academy. Our stadium is open to all who believe in the power of the game.

Who are we hiring?

We are looking for a fan experience coordinator to play a key part in our matchday operational delivery and serve as a primary bridge to our fanbase. You will join our passionate business staff team on a full-time basis, and the ideal candidate is solution-minded and thrives in a dynamic, sometimes unpredictable live sporting environment. Key responsibilities include:

• Matchday operations & execution – manage the logistics of matchday setup, including signage, ticketing and external vendors and completion of gameday operational checklists
• Fan engagement & communication – oversee high quality, timely responses to fan enquiries via official channels. Gather fan feedback & provide solutions to enhance supporter experience
• Fan Club growth – Oversee the communication and fulfilment of our fan club benefits and identify opportunities to grow the fan club and youth fan club
• Merchandise & retail operations – lead the management of inventory and contribute to the planning and execution of merchandise strategies, including seasonal and one-off items
• Events & special experiences – assist with or lead fan or community events including player autograph sessions, school or partner events, open training sessions, watch parties, or other club events
• Attend & contribute to meetings relating to wider business strategy, assisting other members of the team with high-priority assignments throughout the season

Role Requirements

• Educated to university level (or equivalent) in a relevant field OR 1+ year of relevant experience in an operational / event-based position
• Business-level proficiency in both English and Danish, spoken & written
• Demonstrable interest in the sports industry, preferably football, with an understanding of the industry as a fan, participant or previous work experience
• Willingness and availability to work non-traditional hours, including evenings and weekends
• Must be able to stand, walk, and move around the venue for extended periods of time, often during events or facility setup and breakdown.
• Ability to lift and carry up to 20kg as needed for event setup, equipment management, or assisting with operational needs.
• Requires occasional bending, squatting, and reaching overhead to handle various tasks related to facility management, equipment, and event preparation.

Compensation & Benefits: We offer a competitive salary commensurate with your experience, and a dynamic role at the heart of a successful and growing organisation.

To Apply:
Send your CV and a short cover letter outlining how your experience and interests align with the role to us at [email protected]

Applications will remain open until Friday 11th September, after which you will be contacted for the next steps if successful.

Arbejdssted: Personligt fremmøde