F&B ASSISTANT

About the role

We are seeking a dedicated and enthusiastic F&B Assistant to join the Food and Beverage team at Hotel Casuarina Meru. This is a full-time position based in Ipoh, Perak. As an F&B Assistant, you will play a vital role in delivering exceptional dining and beverage experiences to our guests. You will work alongside our experienced team to ensure the smooth operation of our food and beverage facilities, contributing directly to guest satisfaction and the overall success of our hospitality operations.

Key responsibilities

1. Provide attentive and courteous service to guests across our dining areas and beverage outlets
2. Take orders accurately from guests and relay them promptly to the kitchen and bar teams
3. Deliver food and beverages to tables in a professional and timely manner, ensuring orders are correct and presented attractively
4. Clear and reset tables efficiently between seatings, maintaining high standards of cleanliness
5. Maintain knowledge of our menu offerings, including ingredients, preparation methods and recommendations
6. Assist in the preparation and stocking of dining areas before service
7. Support bar operations by assisting with drink preparation and serving beverages to guests
8. Handle cash and card transactions accurately whilst maintaining confidentiality
9. Respond promptly to guest requests and special requirements, ensuring satisfaction
10. Maintain compliance with food safety, hygiene and health regulations at all times
11. Collaborate with team members to support the smooth running of all F&B operations

What we're looking for

1. Previous experience in a hospitality, F&B or customer service environment is preferred but not essential
2. Excellent communication and interpersonal skills with a genuine passion for delivering outstanding customer service
3. Ability to work efficiently in a fast-paced environment whilst maintaining attention to detail
4. Strong team player mentality with the ability to work collaboratively with colleagues
5. Physical fitness and stamina to manage the demands of a busy hospitality role
6. Flexibility to work various shifts, including evenings, weekends and public holidays as required
7. Professionalism, reliability and a positive attitude towards work
8. Basic numeracy skills for handling transactions and orders
9. Willingness to learn and develop skills within the F&B industry
10. Knowledge of food and beverage service standards is advantageous

What we offer

Hotel Casuarina Meru is committed to providing a supportive and rewarding work environment for all team members. We offer competitive remuneration, staff meals during shifts, and opportunities for career development and progression within our hospitality operations. Our team benefits from a collaborative workplace culture where your contributions are valued and recognised. We provide on-the-job training and mentoring to help you develop your skills and succeed in your role. Additionally, we offer staff discounts on hotel facilities and services, and we are committed to maintaining a safe and healthy working environment for all employees.

About us

Hotel Casuarina Meru is a welcoming and vibrant hospitality establishment located in the heart of Ipoh, Perak. We pride ourselves on delivering exceptional service and creating memorable experiences for our guests. Our hotel combines comfort, quality and genuine hospitality, and our team is at the heart of everything we do. We are dedicated to maintaining the highest standards across all our operations, and we believe in fostering a positive workplace culture where our staff feel valued, supported and motivated to excel. Join us and become part of a team that is passionate about hospitality and committed to guest satisfaction.

Apply now

If you are enthusiastic, customer-focused, and ready to make a positive impact in the F&B industry, we would love to hear from you. Please submit your application with your CV and a brief cover letter outlining your interest in this position and any relevant experience you may have.