F&B Assistant

Overview

The position holder is responsible for supporting various aspects of the operations. This position requires a blend of administrative, operational, and customer service skills to ensure smooth functioning of the department.

Job Responsibilities

• Manage diet control administration and patient meal-related matters
• Handle telephone calls, enquiries and feedback. Record and convey messages, follow up and respond as appropriate with relevant departments
• Collate and update relevant meal data required by the kitchen for production summaries
• Generate daily meal summaries via the electronic meal ordering system and distribute to respective kitchen sections for preparation, cooking, dishing, and tray assembly
• Generate patients' meal chits from the electronic meal ordering system and hand over to the kitchen for meal assembly
• Maintain a daily report of events and complaints, including actions taken
• Assist the kitchen team during meal assembly and plating, ensuring all meals are loaded accurately
• Monitor and track operational KPIs and other measurable indicators on a regular basis
• Collate and monitor operations reports regularly, highlighting any discrepancies or irregularities to the Reporting Officer
• Assist in coordinating with Dietitians, Speech Therapists, and the Nursing department on meal requirements
• Requisition, control, and maintain efficient utilisation of office supplies within the department
• Order, receive, issue, and perform stock takes of items as assigned
• Ensure all stock is stored correctly and in accordance with established guidelines
• Maintain and update the inventory management system regularly
• Organise and deliver goods from the stores to the relevant departments as required
• Prepare and write minutes of meetings
• Perform any other duties as assigned by the Reporting Officer

Requirements

• A minimum Diploma in Food Science, Food Nutrition, or equivalent qualification is preferred

• A minimum of 2 years of relevant working experience is preferred

• Strong communication, interpersonal, and phone etiquette skills

• Strong IT literacy with proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint

• Hardworking, self-motivated, and able to thrive in a fast-paced, dynamic environment

• Able to work both independently and collaboratively as part of a team

• Proficient in both spoken and written English

• Able to perform manual handling, including carrying of heavy items

• Willing to work a 5-day work week, including shift duties, weekends, and public holidays

• Working Hours:

  Monday to Sunday, including Public Holiday

  • Shift 1 – 5.15am to 2.15pm
  • Shift 2 – 8am to 5pm
  • Shift 3 – 10.15am to 7.15pm
  • Shift 4 – 5.30am to 4.30pm

  Every Week:

  • 4 Days - Shift 1 or Shift 3 (Shift 2 depends on operations)
  • 1 Day - Shift 4