餐飲部 咖啡師 F&B Barista

職位概述

• 以身作則，通過強烈展示Capella文化和服務理念，激勵團隊成員。
• 執行部門的日常開閉店工作，確保所有團隊成員遵守酒店制定的服務標準、部門政策和操作程序。
• 通過迅速歡迎並禮貌地服務客人，同時進行有意義的交流，提供卓越的服務。
• 完全了解咖啡、飲品和菜單的供應內容，預測客人需求並提供高水準的服務。
• 維持酒吧的高標準清潔、安全及設備狀況。
• 確保酒吧及其設備保持清潔並完全可用。
• 負責庫存檢查及酒吧用品的管理，確保所有庫存維持在適當水平，當庫存不足時，通知主管/經理。
• 維持庫存記錄，並通知團隊如果有物品庫存不足或快要用完。
• 認識LQA及富比士標準的重要性，以提供優秀的審核和服務表現。
• 維持對酒店每日服務、活動、促銷及事件的最新了解，並有效地向團隊成員傳達所有變動，確保客人獲得最新資訊。

求才條件

• 持有酒店/餐飲或相關學科文憑者優先，歡迎畢業生申請
• 具餐飲、高級餐廳、酒店、貴賓室、機場、精品專櫃或相關職位的工作經驗者優先
• 無咖啡經驗可
• 持有咖啡相關證照加分
• 優秀的人際交往技巧，具備親和力，善於建立穩固的客戶關係。
• 了解咖啡服務的實踐與標準。
• 具備豐富的飲品和食物搭配知識。
• 基本的英語口語及書面表達能力。
• 具備基本的電腦操作技能。
• 可在台灣合法工作。

The Role

• Be an exemplary role model in inspiriting team members through strong demonstration of the Capella Culture and Service Philosophy.
• Performs the daily opening/closing shift duties of the department and ensures that all team members comply with service standards, departmental policies and operating procedures set by the hotel.
• Provide exceptional service to guests by promptly welcoming and courteously serving guests while engaging in meaningful conversation.
• Be fully informed of Coffee, beverage and menu offerings, in anticipation of guest needs and to deliver highly attentive service.
• Maintain high standards of cleanliness, safe and condition of the bar.
• Ensure the bar and its equipment are clean and fully functional.
• Responsible for inventory checks and management of all bar supplies, ensuring that all stocks are maintained. Notify supervisor/manager when stocks are running low.
• Maintain a record of inventory supplies and inform the team should any item is low or running out.
• Recognizes the importance of LQA and Forbes standards as to deliver excellent audit and service performance.
• Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.

Talent Profile

• A diploma in hotel management, hospitality, or a related field is preferred. Fresh graduates are welcome to apply.
• Experience in food and beverage, fine dining, hotels, VIP lounges, airports, boutique counters, or related positions is preferred.
• No prior coffee experience required.
• Holding a coffee-related certification is a plus.
• Excellent interpersonal skills with personable character, good at cultivating strong guest relations
• Knowledge of coffee serving practices and standards
• Strong knowledge in beverages and food pairing
• Basic in spoken and written English
• Competent computing skills
• Can legally work in Taiwan.