F&B Captain

Job Summary

This position is responsible for supervising daily restaurant operations, ensuring high service standards, and leading the service team to deliver an excellent guest experience. The role acts as a bridge between management and service staff during operations.

Key Responsibilities

• Supervise and coordinate daily service operations during assigned shifts
• Lead, guide, and motivate service associates to ensure service excellence
• Ensure guests are warmly welcomed, seated, and attended to promptly
• Take and serve food and beverage orders accurately and efficiently
• Handle guest feedback, complaints, and special requests professionally
• Ensure compliance with service standards, hygiene, and safety regulations
• Assist with staff training, coaching, and on-the-job guidance
• Coordinate with kitchen and bar teams to ensure smooth service flow
• Monitor table turnover, reservations, and overall dining experience
• Support management with opening/closing duties and reporting when required