F&B Captain

JOB ROLE

To provide five-star dining experiences to guests. Supervises Food & Beverage service and assist in service as per outlet and room service standards.

JOB RESPONSIBILITIES

• Makes guests feel welcome in the outlet.
• Takes Food & Beverage orders as per standards and practices enthusiastic hospitality and salesmanship.
• Participates, directs and supervises services to the guest.
• Prepare appropriate work plan on daily basis.
• Checklists are completed on a daily basis.
• Briefs staff before each meal period.
• Assures that all orders are served correctly.
• Interact and communicate with guests about their meal and service.
• Emphasize sequence of service in the restaurant.
• Waiters to be monitored for service standard and cash handling.
• Follows all kitchen regulation as outlined and directed.
• Handles any guest complaints or comments in the absence of the Restaurant Manager and informs the same to the Assistant F & B Manager.
• Requisitions are made and stock collected for optimum cost and smooth operation.
• Promotes and maintains good relationships between kitchen and restaurant staff.
• Expiry management is monitored for food and beverage stock.
• Take all reasonable measures not to handle food or food contact surfaces in any way that is likely to compromise the safety and suitability of the food.
• Maintenance requests are made and followed up for breakdown of furniture's, fixtures and other equipment.
• Prepare appropriate work plan on daily basis.
• Attends briefings, meetings and trainings as per schedules.
• Ensures proper hand over to the next shift and logs information's in detail.

Desired Candidate Profile

JOB REQUIREMENTS

• Minimum 1–2 years of experience as an F&B Captain or in a similar supervisory Food & Beverage role
• Experience in a 5-star hotel or high-volume standalone restaurant
• Excellent English communication skills
• Strong leadership and team supervision skills
• Outstanding customer service and guest relations
• Preferably Arabic speaker
• Willing to relocate in Ruwais