F&B Captain

Job Responsibilities:

1. Greets guests and respond to guest inquiries and requests in a prompt and professional manner.

2. Supervises the service rendered and delivery of ordered items by F&B attendants is timely and consistent with Hotel’s standards.

3. Equips with updated knowledge of the Hotel’s products and services especially in the area of F&B offerings.

4. Resolves customers’ complaints during shift and logs all complaints in log book for further follow up actions.

5. Conducts shift briefings to ensure hotel activities and operational requirements are known to staff on duty.

6. Checks and maintains par stock for F&B supplies e.g. cutleries, dinnerware, glassware etc. for smooth operations.

7. Oversees the maintenance cycle for service equipment.

8. Reinforces personal hygiene standards practiced by staff.

9. Adheres to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

10. Handles other F&B duties as and when assigned by Assistant Manager / F&B Manager.

Requirements:

1. Relevant experience in a similar capacity.

2. Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

3. Possesses strong problem solving and training abilities.

4. Possesses alcohol awareness certification and/or food service permit as required by local government agency.

CARLTON CITY HOTEL SINGAPORE

is situated in the historical district of Tanjong Pagar along the fringes of Chinatown and Raffles Place and within the Central Business District. Positioned as an International Business Hotel, Carlton City is attuned to the needs of the well-travelled guests with a taste for style and comfort. Tech-savvy guests can also enjoy a high degree of accessibility with integrated Wi-Fi connectivity throughout the hotel. Designed by the reputed

Hi

rsch Bedner Associates, Carlton City is the second property of the Carlton brand. Timeless and contemporary, Carlton City is a business hotel that reflects the same sense of tradition and excellence that is exemplified by the first hotel.