F&B Executive Assistant

We are looking for a hands-on, experienced and responsible F&B professional to work closely with our Boss / Management as a right-hand person in daily business and operations.

KEY RESPONSIBILITIES

• Assist Boss / Management in daily business operations
• Support and monitor F&B outlet operations
• Ensure smooth daily operation and service standards
• Build, lead and motivate outlet teams
• Improve staff morale, teamwork and discipline
• Coach and develop supervisors and frontline staff
• Enhance customer service and service quality
• Monitor outlet performance and operational standards
• Identify problems and provide practical solutions
• Follow up on Management's instructions and action plans
• Coordinate with HR, Operations, Finance, Purchasing & Marketing
• Conduct outlet visits and operational checks
• Handle urgent operational issues and follow through until resolved
• Assist with new outlet opening, training and improvement projects
• Prepare operational updates and reports for Management
• Maintain confidentiality and professionalism when handling Management matters

WE ARE LOOKING FOR

• Minimum 3–5 years F&B / restaurant experience
• Strong experience in F&B operations
• Outlet / Area / Operations management experience is an advantage
• Strong leadership and people management skills
• Good at building team spirit and staff morale
• Strong customer service mindset
• Good communication and interpersonal skills
• Proactive, hands-on and solution-oriented
• Able to work independently with minimum supervision
• Able to handle pressure and multiple priorities
• Willing to travel between outlets when required
• Mandarin communication skills is required

THE RIGHT PERSON SHOULD BE

Responsible • Proactive • Hands-on • People-oriented • Firm but Fair • Positive • Good Communicator • Problem Solver • Strong Follow-up

THIS ROLE IS FOR SOMEONE WHO:

• Doesn't just wait for instructions
• Can identify problems and take action
• Can work with both Management and frontline staff
• Can motivate people and build a stronger team
• Understands that good operations + good people + good service = business success

Interested candidates are welcome to apply!