F&B Executive

Operational Support:

·       Support Restaurant Managers / Area Mangers in maintaining daily outlet operations standards.

·       Conduct regular outlet visits to ensure Standard Operating Procedures (SOPs) compliance.

·       Assist in resolving operational issues relating to service flow, product quality, and staff coordination.

Food & Beverage Standards:

·       Ensure consistency in food presentation, portion control, and overall product quality across outlets.

·       Support the implementation and rollout of new menu items and seasonal promotions.

·       Collaborate closely with the Kitchen Operations Executive to ensure full compliance with kitchen SOPs and food safety standards.

Service Quality Monitoring:

·       Monitor and evaluate guest service standards across all assigned outlets to ensure alignment with company expectations.

·       Conduct regular service observations and provide constructive recommendations for continuous improvement.

Operational Audits & Compliance:

·       Assist in conducting operational audits covering hygiene standards, service quality, and product consistency.

·       Identify operational gaps and recommend appropriate corrective actions.

Training & Staff Development:

·       Support onboarding and basic operational training for outlet staff.

·       Assist in coaching Restaurant Managers and supervisors on operational standards.

Performance Monitoring:

·       Assist in monitoring outlet performance indicators, including sales trends, product mix, and operational efficiency.

·       Compile performance data and prepare reports with actionable feedback for the Operations Manager.

Key Performance Indicators (KPIs)

·       Achievement of targeted Outlet SOP compliance scores

·       Service quality performance rating across assigned outlets

·       Consistency of product quality and presentation across all outlets

JOB / SKILLS REQUIREMENTS:

·       Diploma/Degree in Business, Hospitality, F&B Management or related field.

·       Minimum 3 years of working experience in multi-outlet F&B operations, retail chains, or franchise environments, knowledge of local regulations and market trends in F&B industry in Sarawak is an added advantage.

·       Possess strong people management, leadership, communication, organization, analytical thinking, commercial awareness, mathematical, problem-solving skill and managerial capabilities.

·       Proficient in in MS office applications (word, Excel, PowerPoint).

·       Familiarity with F&B KPIs (Sales, P&L, Inventory, Labour Cost, etc.)