F&B Hostess

Job Summary

Acacia Hotel Ras Al Khaimah is seeking a friendly, professional, and guest-oriented F&B Guest Relations Officer / Hostess to join our Food & Beverage team. The successful candidate will be responsible for welcoming guests to the hotel's restaurant and dining outlets, managing reservations and seating arrangements, promoting available food and beverage offerings, and ensuring an excellent dining experience from arrival to departure.

The ideal candidate should have excellent communication and interpersonal skills, a pleasant personality, professional grooming standards, and a genuine passion for hospitality and guest service.

Key Responsibilities

• Welcome and greet guests warmly and professionally upon arrival at the restaurant.
• Manage restaurant reservations, walk-in guests, waiting lists, and seating arrangements.
• Escort guests to their tables and coordinate with the service team to ensure smooth seating.
• Provide information about menus, buffet offerings, restaurant promotions, operating hours, and available F&B facilities.
• Promote food and beverage outlets, special menus, dining packages, and hotel offers to guests.
• Coordinate with the Restaurant Manager, F&B Captain, service team, and Kitchen to accommodate guest preferences and special requests.
• Monitor guest satisfaction and respond promptly and courteously to inquiries or concerns.
• Handle guest complaints professionally and escalate issues to the supervisor or manager when necessary.
• Follow up on guest feedback to ensure concerns are resolved and service expectations are met.
• Assist with VIP guests, special occasions, group bookings, and special dining arrangements.
• Maintain accurate reservation records and communicate updates to the relevant team members.
• Support the restaurant team during busy service periods to maintain efficient guest flow.
• Maintain the cleanliness, organization, and presentation of the hostess desk and entrance area.
• Encourage repeat visits by building positive relationships with guests and providing personalized service.
• Follow hotel service standards, food safety requirements, grooming guidelines, and company policies.
• Perform other duties assigned by the F&B Manager or Restaurant Manager.

Requirements and Qualifications

• Previous experience in restaurant hosting, guest relations, F&B service, or a similar hospitality position is preferred.
• Excellent verbal communication and interpersonal skills in English.
• Additional languages are an advantage.
• Pleasant personality with a professional and welcoming attitude.
• Strong customer service and complaint-handling skills.
• Ability to manage reservations, seating arrangements, and guest requests efficiently.
• Professional appearance and adherence to hotel grooming standards.
• Ability to work under pressure in a fast-paced restaurant environment.
• Good organizational skills and attention to detail.
• Flexibility to work shifts, weekends, public holidays, and during special events.
• Knowledge of restaurant reservation systems or POS systems is an advantage.

Work Location: In person