F&B Junior Captain

To lead a team of service staff in the daily operations of the Café Lodge and Banquet services.

Key Responsibilities Areas

• To supervise Waiters/Waitresses to ensure that their performance is up to standard.
• To promote good relationship with steady patrons and regular customers/guests.
• To handle guests’ complaints effectively.
• To conduct routine checks of Café Lodge and Meeting/Function Rooms to ensure all equipment, fixtures furnishings, etc. are properly serviced and maintained.
• To conduct regular briefing with employees to update on changes in policies and procedures.
• To relieve the Supervisor as and when required.
• To keep the Supervisor and Manager informed without delay of any extraordinary occurrence that happens in the outlet.
• To be familiar with Fire Protection Procedure.
• To carry out any other duties assigned by the Management Staff.

Requirements

• Minimum GCE ‘O’ level or NITEC in Food & Beverage Operations.
• Minimum 3 years in similar capacity.
• Those with several years of experience as a Senior Waiter will also be considered.
• Good working knowledge of POS system.

Competencies

• Excellent communication and interpersonal skills.
• Ability to deliver top quality customer service and assistance.
• Presentable with a cheerful and pleasant personality.