F&B Manager / Service Manager

Role Description

We are looking for an F&B Manager / Service Manager / Service Supervisor to coordinate daily service operations, maintain high service standards, and ensure a positive customer experience. The role involves overseeing operational activities, coordinating team responsibilities, monitoring service quality, and ensuring that business procedures are followed efficiently. The successful candidate will contribute to customer satisfaction, operational productivity, and the achievement of organizational objectives.

Key responsibilities include coordinating daily food and beverage or service operations, organizing work schedules, allocating responsibilities, and ensuring that service activities run smoothly. The role also involves monitoring customer feedback, addressing complaints, resolving operational issues, and maintaining professional communication with customers and team members. Responsibilities include overseeing service procedures, maintaining cleanliness and safety standards, monitoring inventory and supplies where applicable, and ensuring that operational resources are used effectively. For management-related activities, the role may involve developing operational plans, reviewing performance indicators, controlling costs, coordinating staff activities, and identifying opportunities to improve service delivery. For supervisory responsibilities, the role may include guiding team members, monitoring task completion, supporting staff training, and ensuring compliance with established procedures. The successful candidate will collaborate with relevant departments, maintain accurate operational records, prepare service reports, and support the implementation of policies and quality standards. Additional responsibilities include coordinating customer requests, monitoring workflow efficiency, and contributing to continuous improvement initiatives that strengthen service consistency and overall operational performance.

Qualifications

• Bachelor's degree or diploma in Hospitality Management, Food and Beverage Management, Business Administration, Service Management, or a related field.
• Strong understanding of customer service principles, daily operations, service quality, and team coordination.
• Knowledge of food and beverage operations, service procedures, hygiene practices, and food safety requirements where applicable.
• Ability to organize schedules, coordinate operational tasks, and monitor service activities effectively.
• Familiarity with point-of-sale (POS) systems, inventory management tools, scheduling platforms, and operational reporting systems.
• Proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook.
• Understanding of customer feedback management, complaint resolution, and service performance indicators.
• Strong leadership, organizational, communication, and problem-solving skills.
• Ability to guide team members, delegate responsibilities, and maintain professional working relationships.
• Excellent attention to detail when monitoring service standards, operational records, and compliance procedures.
• Ability to manage multiple priorities and respond calmly to changing operational requirements.
• A customer-focused and proactive mindset with an interest in service excellence, operational efficiency, teamwork, and continuous improvement.