F&B Operation Manager

Position: F&B Operation Manager

Job Responsibilities：

* Standardize branch SOPs, workflows, and documentation.

* Conduct regular outlet visits and QSC.

* Ensure branch follow food safety, hygiene, service, and quality standard.

* Train and guide Branch Managers and Leaders

* Monitor paperwork, daily, weekly and monthly report checking, monthly training and exam records, stock take records.

* Follow up on branch issues or complaint and ensure corrective actions are completed.

* Monitor sales performance, food costs, labour costs, customer complaints, and service efficiency.

* Support the preparation, training, and opening of new branch.

* Submit monthly updates to Management.

Job Requirements:

* Minimum 5 years of outlet management experience (F&B will be preferred).

* Multi-outlet management experience is preferred.

* Strong knowledge of SOPs, staff training, cost control, inventory, food safety, and customer service.

* Strong leadership, communication, and problem-solving skills.

* Willing to travel between outlets.

* Able to communicate in English, and Bahasa Malaysia