F&B OPERATION MANAGER

About the role

We are looking for a hands-on, proactive and accountable F&B Operation Manager who can see what needs to be done, take action without waiting for instructions, ask when clarification is needed, and keep Management updated on daily progress, issues and solutions.

Key responsibilities

• Oversee daily operations across multiple F&B outlets
• Lead and support Outlet Supervisors and operational teams
• Monitor sales, manpower, attendance, service standards and outlet performance
• Conduct regular outlet visits and inspections
• Ensure SOP, food safety, hygiene and operational standards are followed
• Identify operational issues and take timely corrective action
• Monitor stock, wastage, food cost and operational expenses
• Coach, guide and manage staff performance and discipline
• Handle operational and customer-related issues
• Provide daily updates to Management on progress, issues, actions taken and follow-up required

About you

• 3–5 years of relevant F&B operations experience, preferably in a multi-outlet environment
• Strong leadership and people-management skills
• Proactive, decisive and solution-oriented
• Able to work independently with minimal supervision
• Good communication and follow-up skills
• Understanding of F&B operations, service standards, hygiene and food safety
• Comfortable working in a fast-paced environment
• Willing to travel between outlets when required