F&B Operational Support Associate

Role Summary

The Operational Support Associate keeps outlets running with a strong focus on equipment uptime — plus POS/tech support, facility upkeep, new outlet fit-outs, and food safety compliance. This is the go-to person when equipment breaks down or a system goes offline, so outlets stay open and orders keep flowing.

Key Responsibilities

Equipment Support (Core Focus)

• First responder for equipment breakdowns (fryers, ovens, chillers, freezers, grills, ice machines) — diagnose, do basic repairs, dispatch technicians when needed
• Run a preventive maintenance schedule per outlet to minimize unplanned downtime
• Maintain critical spares inventory for fast swap-outs; track equipment lifecycle, warranties, and repair-vs-replace decisions
• Manage equipment service vendors/technicians on cost, quality, and response time
• Train outlet staff on daily equipment checks and basic care

IT, Facility & Fit-Outs

• Troubleshoot POS, KDS, payment terminals, and delivery-platform integrations; escalate complex issues to IT/vendors

• Monitor outlet facility conditions and coordinate contractor repairs (electrical, plumbing, aircon)

• Own end-to-end coordination of new outlet fit-outs: kitchen equipment installation, IT/POS setup, furniture, signage, and utilities

• Conduct pre-opening equipment and facility checks against brand standards, safety codes, and licensing requirements

• Maintain a standardized fit-out and equipment commissioning checklist to speed up future rollouts

Audit & Operational Excellence

• Maintain audit-ready documentation for equipment maintenance and food safety/compliance (HACCP/SFA or local authority)
• Conduct routine outlet audits; support external audits and track corrective actions to closure
• Track metrics (equipment downtime, repair turnaround, maintenance cost, audit scores) and drive root-cause fixes and SOP improvements

General Support

• Respond to outlet tickets within SLA, prioritizing equipment issues during peak hours
• Maintain vendor/asset records, quotes, and budget tracking
• Support new outlet launches and ad hoc operational projects

Requirements

• 1–3 years in operations, facilities, or equipment maintenance support (F&B/retail multi-outlet preferred)

• Strong organization, attention to detail, and ability to lift/move equipment or do minor repairs

• Willingness to travel between outlets with flexibility during breakdowns or emergencies