F&B Operations Manager

About the role
Our group operates a portfolio of F&B establishments, including KANTIN, an award-winning Sarawakian restaurant that has expanded from Kuching to Jewel Changi Airport since 2023.

We are now seeking an experienced F&B Operations Manager, based in Kuching, to oversee multiple outlets and lead our teams in achieving operational excellence and sustained growth.

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Job Responsibilities:

• Provide guidance and direction to activation planning team members
• Lead and manage daily operations, including events, catering, and service at multiple locations
• Recruit, train, and manage a high-performing team
• Maintain strong client relationships and handle VIP bookings and special requests
• Ensure quality control across food, service, and event execution at each location
• Implement and ensure effective SOPs, staff schedules, inventory management, and event workflows
• Manage budgets, cost control, and P&L reporting
• Liaise with external vendors, suppliers, and contractors
• Ensure compliance with health, safety, and licensing regulations across all sites
• Produce monthly sales, event reports, and financial summaries
• Conduct regular site visits to monitor compliance, service quality, and brand consistency
• Implement and monitor strategic initiatives to improve customer satisfaction, operational efficiency, and profitability
• Analyse sales and performance reports to identify trends, gaps, and opportunities
• Handle customer escalations and resolve operational issues

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Qualifications:

• Good command in English, Mandarin and Bahasa Malaysia to effectively communicate with our diverse client base and stakeholders.
• 3-5 years of experience in hospitality, events, or F&B management
• Proven leadership and team management skills
• Commercially minded and client-focused
• Strong communication, planning, and financial skills
• Ability to work flexible hours, including weekends and event days