F&B Operations Manager

About the role

An experienced F&B Area Operations Manager role for someone with experience managing multiple F&B outlets, developing people, implementing SOPs and improving operational performance. This is a hands-on leadership position working closely with the Founder to strengthen operations and prepare the business for future growth.

Key responsibilities

• Oversee the daily operations of multiple F&B outlets
• Lead, coach and develop Store Managers and outlet teams
• Ensure consistency in food quality, service and operating standards
• Develop and implement SOPs, checklists and operational systems
• Establish structured staff training and onboarding processes
• Conduct regular outlet visits, audits and performance reviews
• Monitor sales, food cost, labour cost, wastage and inventory
• Identify operational issues and implement effective solutions
• Improve productivity, efficiency and profitability across outlets
• Work with Store Managers to achieve operational and financial targets

About you

• Minimum 5 years of F&B experience
• Proven experience managing multiple F&B outlets
• Previous experience as an Area Manager, Operations Manager, Cluster Manager or Multi-Outlet Manager
• Strong experience in SOP implementation and staff training
• Experience managing and developing Store Managers
• Experience in new outlet openings
• Good understanding of food cost, labour cost, inventory and wastage control
• Strong leadership, communication and problem-solving skills
• Able to work independently and take ownership of results
• Willing to travel between outlets in Johor Bahru

About us

We are a growing Malaysian F&B group based in Johor Bahru, currently operating multiple outlets with plans for further expansion.

Benefits

• Opportunity to join a growing Malaysian F&B group
• Work closely with the Founder
• Opportunity to build and improve our multi-outlet operations
• Significant involvement in future outlet expansion
• Career growth into a senior Operations / Head of Operations role