F&B Server

Guest Experience & Service

• Welcome and engage guests in a warm, confident, natural, and personalized manner.
• Create genuine connections with guests while maintaining professional and appropriate interactions.
• Present menus and confidently explain food and beverage offerings, ingredients, preparation methods, and daily specials.
• Take accurate food and beverage orders and communicate them promptly to the kitchen and bar teams.
• Anticipate guest needs and provide attentive service without being intrusive.
• Personalize interactions by recognizing guest preferences, names, special occasions, and dietary requirements whenever possible.
• Serve food and beverages according to established service standards and sequence of service.
• Regularly check guest satisfaction and respond promptly to requests or concerns.
• Handle guest feedback professionally and immediately escalate concerns when management assistance is required.
• Thank guests genuinely and ensure a warm farewell at the conclusion of their experience.

Food & Beverage Operations

• Prepare assigned restaurant, bar, pool, beach, event, or other F&B service areas before operations.
• Complete mise-en-place and ensure service stations are fully stocked and organized.
• Maintain cleanliness and presentation of tables, chairs, menus, service equipment, and surrounding areas.
• Ensure correct table setup according to the meal period and outlet requirements.
• Coordinate closely with the kitchen, bar, stewarding, and other departments to ensure smooth and timely service.
• Serve and clear food, beverages, plates, glassware, and cutlery efficiently.
• Process guest bills and payments accurately in accordance with established procedures.
• Ensure correct posting of charges to guest rooms or other applicable accounts.
• Assist with restaurant opening and closing procedures.
• Support special events, private dining, functions, and resort activations when required.

Product Knowledge & Upselling

• Maintain strong knowledge of all menus, beverages, promotions, and resort offerings.
• Understand ingredients and common allergens and communicate dietary requirements accurately to the kitchen.
• Recommend dishes and beverages based on guest preferences.
• Practice suggestive selling and upselling naturally while prioritizing the guest experience.
• Participate in menu briefings, tastings, training sessions, and product knowledge activities.

Hygiene, Safety & Compliance

• Follow all food safety, hygiene, sanitation, and HACCP requirements.
• Maintain excellent personal hygiene and grooming standards at all times.
• Ensure food and beverages are handled safely and appropriately.
• Immediately report hazards, accidents, equipment defects, or safety concerns.
• Follow all resort policies, procedures, security requirements, and emergency procedures.
• Handle resort property, equipment, and supplies responsibly.

Teamwork & Our Habitas Culture

• Work collaboratively with colleagues across Food & Beverage and other departments.
• Support colleagues during busy periods to maintain a seamless guest experience.
• Communicate clearly, respectfully, and professionally with team members.
• Participate actively in daily briefings, training sessions, meetings, and resort activities.
• Demonstrate flexibility and willingness to assist in different F&B areas according to operational requirements.
• Consistently demonstrate the Our Habitas values and contribute to a positive, inclusive, and respectful workplace.
• Take ownership of the guest experience rather than limiting responsibilities to assigned tables or sections.

Additional Information

What's in it for you...

The opportunity to join an innovative, fast-growing, international group that s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. Working at Our Habitas means being part of a purpose-driven movement. You will help shape stories that go beyond rooms and amenities, creating emotional experiences and connecting people through shared rituals, culture, and a sense of belonging. If you believe in luxury that speaks to the soul , and want to build something meaningful in two of Middle East's most extraordinary destinations, we d love to meet you.

Desired Candidate Profile

• Previous experience as an F&B Server, Waiter/Waitress, or similar hospitality role is preferred.
• Previous experience in a luxury hotel, resort, lifestyle hotel, or high-quality restaurant environment is an advantage.
• Good knowledge of food and beverage service standards.
• Basic knowledge of food safety, hygiene, and allergens.
• Good spoken English; additional languages are an advantage.
• Experience using a POS system is an advantage.