F&B Service Associate / Senior Associate Guest Service

The CGH Earth F&B Associate / Senior Associate role focuses on delivering authentic, sustainable, and warm local hospitality tailored to the brand's eco-conscious and understated luxury ethos.

Job Summary

• Position: Associate / Senior Associate – Guest Service (Food & Beverage Service)
• Company: CGH Earth Experience (Properties like Casino Hotel Kochi, Marari Beach Resort, etc.)
• Department: Food & Beverage Service
• Employment Type: Full-time, On-site
• Reports To: Restaurant Manager / F&B Manager

Key Responsibilities

• Authentic Hospitality: Provide traditional, warm, and personalized CGH Earth guest service from the moment patrons enter the dining venue.
• Menu & Local Expertise: Present menus and explain dishes clearly, with a strong focus on local Kerala culinary traditions and specialty seafood.
• Order & Service Execution: Take accurate food and beverage orders, offer knowledgeable recommendations, and ensure prompt delivery while maintaining proper temperature and presentation.
• Guest Relations: Adopt an empathetic, solution-oriented approach to handle feedback, special requests, and guest queries.
• POS & Billing: Process guest transactions, billing, and settlements accurately and securely using the property’s Point of Sale (POS) system.
• Station Maintenance: Ensure high standards of cleanliness, hygiene, and table setup in adherence to food safety norms before, during, and after service hours.
• Senior Associate Additions: For senior roles, guide, mentor, and support junior team members to maintain consistent service standards across shifts.

Key Requirements

• Experience: Prior experience in food and beverage service or guest-facing hotel roles (ideally within eco-resorts or 5-star/boutique hospitality).
• Skills: Strong communication, interpersonal, and multitasking capabilities, coupled with a passion for food and local culture.
• Conduct: Exceptional personal grooming, professional code of conduct, and a service-oriented personality.

Pay: ₹18,000.00 - ₹23,000.00 per month

Benefits:

• Food provided

Work Location: In person