F&B Service Attendant

• Greet and welcome guests warmly and professionally.

• Take food and beverage orders accurately and efficiently.

• Explain menu items, ingredients, daily specials, and promotions to guests.

• Serve food and beverages according to hotel standards.

• Set up and clear tables before, during, and after service.

• Ensure dining areas, tables, and service stations are clean and well maintained.

• Check guest satisfaction and respond promptly to requests or concerns.

• Coordinate with the kitchen and bar to ensure orders are served correctly and on time.

• Handle guest complaints professionally and escalate issues to the supervisor when necessary.

• Follow food safety, hygiene, and hotel service standards.

• Assist with buffet setup, events, room service, or other F&B operations when required.

• Maintain a professional appearance and courteous attitude at all times.

• Perform other duties assigned by the F&B Supervisor or Manager.

Work Expectations

This is not a typical 9-to-5 position. Working in luxury hospitality requires flexibility, commitment, and a strong sense of responsibility. Our guests expect exceptional service at all times, and the team must be prepared to go the extra mile to deliver a seamless and memorable experience.

The ideal candidate should:

• Demonstrate a strong sense of responsibility, discipline, and ownership of their duties.

• Have a positive, professional, and respectful attitude at all times.

• Be flexible with working hours, shifts, weekends, public holidays, and peak periods when required.

• Understand that luxury hospitality requires attention to detail and consistency, even during busy or challenging situations.

• Be willing to go the extra mile to meet and exceed guest expectations.

• Maintain a calm, polite, and professional manner when dealing with demanding or high-profile guests.

• Be proactive rather than waiting to be instructed and be able to identify what needs to be done.

• Work well as part of a team and be willing to support colleagues when necessary.

• Maintain high standards of personal grooming, etiquette, cleanliness, and professionalism.

• Understand the importance of confidentiality, discretion, and guest privacy.

• Be adaptable and willing to take on additional responsibilities when required by the operation.

• Have a genuine passion for service and hospitality, rather than viewing the position simply as a job.

Our Expectation

We are looking for someone who understands that luxury service is a commitment, not just a job description. The right candidate should take pride in their work, consistently demonstrate a positive attitude, and be committed to creating an exceptional experience for every guest.

If you are responsible, service-oriented, flexible, and passionate about delivering excellence, we would love to have you join our team.