F&B Specialist

Key Responsibilities

• Ensure breakfast, lunch, snacks, and dinner are received and set up on time across properties.
• Conduct regular property visits to audit F&B execution, including live counters, presentation, garnishing, serving, scan checks, and SOP adherence.
• Monitor food shortages, utilization, consumption patterns, and wastage to drive cost control.
• Ensure proper live counter setup and monitor roti/food delivery frequency during meal services.
• Conduct regular kitchen and caf hygiene, quality, menu, and equipment audits.
• Review weekly menus and analyse order trends to optimise menu, timings, and F&B operations.
• Coordinate with F&B vendors for food ordering, timely delivery, quality, and service standards.
• Manage food-related resident tickets and feedback, ensuring timely resolution and closure.
• Engage with REs and property staff to gather feedback, identify operational gaps, and ensure SOP adherence.
• Monitor equipment-related R&M requirements and coordinate for timely resolution.
• Plan next-day food orders based on occupancy, consumption, and utilization trends.
• Develop and implement SOPs for food presentation, serving, quality, hygiene, and service execution.
• Conduct weekly kitchen audits to track approved vs. actual food utilization and identify cost optimisation opportunities.
• Plan F&B requirements for special activities, onboarding, festivals, and other events, including menu, quantity, ordering, and setup.
• Drive menu planning for cafs and late-night food offerings based on resident preferences and demand trends.
• Conduct regular late-night caf checks to ensure hygiene, quality, availability, and service standards.
• Train and guide housekeeping/property staff on F&B presentation, serving, hygiene, and SOP adherence.