F&B Steward

Job descriptionfor Food and Beverage On Job Trainee - Steward

A Food and Beverage On Job Trainee -Steward is responsible to assist the senior steward inensuring that the kitchen and dining areas are clean and well-organized, servingfood and beverages to guests, and guests' needs and requests are met promptlyand efficiently. On job trainee is responsible for ensuring that all necessarycutlery, crockery, and glassware are available to the guests. It is alsoexpected to learn and follow all health and safety guidelines, includingmaintaining personal hygiene, ensuring food is stored properly, and maintaininga clean and sanitary work environment.

Key Responsibilities:

Welcome the guests by greeting them asper the standards. Respond to customer queries by resolving issues in a timelyand efficient manner to ensure customer satisfaction.

Serving food and drinks: assist in servingfood and drinks to guests. This includes taking orders, delivering food totables, and ensuring that guests have everything they need.

Learning the facilities of the hotel /casino and the daily events and functions in order to satisfy guest enquiries.

Handling guest requests andcomplaints: handle guest requests and complaints. This includes addressing anyissues they may have and providing them with a satisfactory solution.

Learning and following safety andhygiene procedures: required to learn and follow safety and hygiene proceduresto ensure that the kitchen and dining areas are safe and sanitary for guestsand staff.

Learning and following companypolicies: learn and follow the company policies and procedures, including thoserelated to dress code, attendance, and customer service standards.

• Attend training sessions to learn new skills and improve existing ones.

Qualifications:

• Min HSSC pass, diploma or equivalent required; additional training or certification in food service or hospitality may be preferred.
• Strong knowledge of food service operations, including hygiene and sanitation practices.
• Excellent communication, interpersonal and problem solving skill with the ability to prioritize tasks.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Ability to work in a fast-paced, high-pressure environment.

Throughout training period, on job trainee will be supervised byexperienced stewards or captains, who will guide in performing dutieseffectively and efficiently. Hence performance will be evaluated regularly, andwill be provided with feedback and support to help to improve skills andknowledge. Overall, the role of an on-the-job trainee steward in the food andbeverage service department is an important one that requires attention todetail, excellent customer service skills, and a strong commitment to teamworkand collaboration.

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.