F&B Supervisor

Benefits:

• Flexible Benefit
• Birthday Leave
• Special staff rates for F&B and Accommodation under MHR portfolio
• Staff meals provided

1.      F&B Operations Management

• Oversee the daily operations of all food and beverage outlets within the hotel (e.g., restaurants, bars, room service, banquets, and catering).
• Coordinate with kitchen staff, service teams, and management to ensure smooth and efficient operations.
• Ensure consistent high-quality food and beverage service that meets or exceeds guest expectations.
• Monitor service standards and conduct regular inspections to ensure cleanliness, organization, and food safety compliance.

2.      Guest Experience & Service Quality

• Ensure excellent guest service by addressing any complaints, requests, or special needs in a timely and professional manner.
• Regularly interact with guests to receive feedback and ensure their satisfaction with food and beverage offerings.
• Implement service recovery techniques when necessary to ensure guest satisfaction and loyalty.

3.      Inventory & Stock Control

• Monitor and manage inventory of food, beverages, and supplies, ensuring optimal stock levels and cost control.
• Coordinate with suppliers to ensure timely delivery of goods and maintain strong supplier relationships.
• Oversee ordering and receiving of F&B products and ensure proper storage conditions.
• Ensure that all items are stored according to health and safety regulations, reducing waste and controlling costs.

4.      Health, Safety, and Hygiene Compliance

• Ensure all food safety and hygiene standards are followed according to health regulations and hotel policies.
• Proper handling of food and beverages, ensuring compliance with safety protocols.

5.      Event Coordination & Banqueting Services

• Assist with the planning and coordination of special events, conferences, banquets, and private parties, ensuring seamless food and beverage service.
• Liaise with the event planning and sales teams to create customized menus for events, ensuring all guest needs are met.
• Supervise event setups, service, and breakdown to ensure smooth execution.

6.      Others:

• Any other duties that may be assigned by the Management from time to time.

Job Requirement

• Excellent verbal and written communication skills, with the ability to interact effectively with guests, staff, and management.

• Strong decision-making and problem-solving skills, especially in high-pressure situations.

• Proficiency in food and beverage management software (e.g., MICROS, POS systems), Microsoft Office Suite, and inventory management systems.

• Understanding of food safety standards and local health regulations.