F&B Supervisor

Job Ref: BRI1363

Branch: Milford Hall Hotel

Location: Milford Hall Hotel, Salisbury

Salary/Benefits: Competitive Salary

Contract type: Permanent

Hours: Full Time

Hours per week: 24

Posted date: 29/09/2026

Closing date: 29/10/2026

Profile

Brightstar is an award-winning hospitality management company, with a proven track record in delivering excellence. Our motto is people, quality, profit, and it’s no accident that people come first. We know that great things come from great people! We are passionate about creating an environment where our employees can bring their A-game and be their best selves.

As a Food Beverage Supervisor at Milford Hall, you’ll oversee daily operations across restaurant, bar, and event spaces, ensuring service runs smoothly and to the highest standard. You’ll support and develop the FB team, uphold quality and safety standards, and create memorable dining experiences for every guest. From motivating your team to managing stock and service flow, you’ll balance hands-on service with leadership responsibilities.

Brightstar’s values are at the heart of everything we do: Have Fun, Enjoy Your Work, Act with Integrity, Reach for More, and Take Care. As Food Beverage Supervisor, you’ll live these values by building a supportive team culture, delivering consistent service, and driving results in line with the hotel’s goals.

Objectives of this role:

• Lead and supervise FB operations to ensure exceptional service delivery.
• Support, train, and mentor team members across bar, restaurant, and events.
• Maintain compliance with food hygiene, health, and safety standards.
• Manage stock, ordering, and cost controls to optimise efficiency and revenue.
• Respond to guest feedback with professionalism, turning challenges into opportunities.

Key Responsibilities

People

• Supervise FB staff during service, providing clear direction and support.
• Train, coach, and mentor team members to develop skills and confidence.
• Lead team briefings to share priorities, promotions, and service standards.
• Handle guest concerns or feedback calmly and professionally.
• Foster a positive, team-focused environment where staff feel motivated and supported.
• Represent Brightstar’s values in every guest and colleague interaction.

Quality

• Ensure food and drinks are served to brand and presentation standards.
• Maintain a clean, hygienic, and safe environment across all FB outlets.
• Monitor food safety and HACCP procedures, ensuring compliance at all times.
• Support menu development, promotions, and seasonal offerings in collaboration with chefs and managers.
• Conduct regular checks to ensure service areas are guest-ready at all times.
• Maintain clear communication between kitchen and service teams to ensure smooth operations.

Profit

• Manage stock control, ordering, and supplier communication.
• Reduce waste through efficient portioning and careful monitoring.
• Drive upselling and promotions to maximise revenue.
• Ensure accurate cash handling and till reconciliation.
• Support departmental financial goals by controlling costs and improving efficiency.
• Assist in planning and delivering events that support hotel profitability.

Responsible Business

• Comply with food safety legislation, licensing, and company policies.
• Promote sustainable practices, including waste reduction and recycling.
• Report and address maintenance or safety issues promptly.
• Protect guest confidentiality and handle data responsibly.
• Treat all team members and guests with fairness and respect.
• Comply with all company policies, procedures, and operational standards including any hotel-specific brand standards.
• Complete all E-learning and mandatory training within required timeframes.

Skills and Qualifications

• Previous experience in an FB supervisory role (restaurant, bar, or events). (Preferred)
• Strong knowledge of food and beverage service standards.
• Good understanding of food safety, HACCP, and licensing regulations.
• Excellent communication and leadership skills.
• Organised, proactive, and confident in decision-making.
• Able to work in a fast-paced environment while maintaining attention to detail.
• Flexible to work evenings, weekends, and public holidays.
• Comfortable handling guest concerns professionally and effectively.
• Familiarity with stock control systems, POS, and ordering processes.

The above responsibilities are intended to describe the general nature of the role and are not intended to be an exhaustive list