F&B Supervisor

The F&B Supervisor oversees the daily operations of the food and beverage department, ensuring excellent guest service, efficient processes, and compliance with company standards. The position supervises F&B staff, coordinates service activities, controls inventory and costs, and ensures that food safety and hygiene standards are consistently maintained.

Key Responsibilities

• Supervise daily operations of restaurants, bars, banquets, and other F&B outlets.

• Lead, train, and motivate F&B staff to deliver excellent customer service.

• Assign duties and prepare staff schedules according to operational requirements.

• Ensure proper food and beverage service standards are consistently followed.

• Monitor guest satisfaction and handle complaints professionally.

• Coordinate with the Kitchen, Stewarding, Purchasing, Housekeeping, and Front Office departments.

• Monitor food, beverage, and operating supplies to prevent shortages and wastage.

• Assist with inventory counts and stock control.

• Monitor sales, cash handling, and POS transactions.

• Assist management with controlling food and beverage costs.

• Ensure compliance with food safety, hygiene, sanitation, and HACCP standards.

• Check the cleanliness and proper setup of dining and service areas.

• Assist with functions, banquets, special events, and VIP services.

• Prepare or assist with daily operational reports.

• Ensure staff follow company policies, procedures, and health and safety requirements.

• Support the F&B Manager in achieving departmental sales and service targets.

Qualifications

• Diploma or Bachelor’s degree in Hospitality Management, Hotel Management, Food & Beverage Management, or a related field.

• 2–5 years of experience in food and beverage operations, preferably in a hotel, restaurant, resort, or catering environment.

• Previous supervisory or team-leadership experience is preferred.

• Strong knowledge of food and beverage service procedures.

• Knowledge of food safety, hygiene, sanitation, and HACCP requirements.

• Experience with POS systems, cash handling, inventory, and basic cost control.

• Strong leadership, communication, and customer-service skills.

• Good problem-solving and decision-making abilities.

• Ability to work under pressure in a fast-paced environment.

• Flexible to work shifts, weekends, holidays, and special events.

• Professional appearance and positive attitude.

• Good command of English; additional languages are an advantage.

Work Location: In person