F&B Supervisor

Position Summary

The Restaurant Supervisor is responsible for overseeing daily operations to ensure exceptional guest service, efficient team performance, and adherence to company standards. This role provides leadership to service staff, assists with scheduling and training, resolves guest concerns, and helps maintain a positive dining experience while supporting overall restaurant profitability.

Duties & Responsibilities

• Perform all duties toward the goal of providing excellent guest service in an efficient manner.
• Follow all policies, procedures and service standards.
• Supervise daily operations.
• Ensure guests receive friendly, prompt, and professional service.
• Assist with opening, closing, and shift management duties.
• Train, coach, and develop team members on guest service standards and operational procedures.
• Monitor service quality and resolve customer concerns or complaints.
• Support operations during peak business periods.
• Oversee cash handling procedures, register reconciliation, and daily sales reporting.
• Maintain inventory levels of beverages, food items, retail products, and supplies.
• Enforce food safety, sanitation, and health department standards.
• Assist with employee scheduling and labor management.
• Coordinate with kitchen and management teams to ensure efficient operations.
• Promote a positive team environment and lead by example.
• Perform other duties as assigned.

Qualifications

• Minimum 1-2 years of restaurant or hospitality experience.
• Previous leadership or supervisory experience preferred.
• Experience operating POS systems and handling cash transactions.
• Strong guest service and conflict-resolution skills.
• Food and beverage knowledge preferred.
• Ability to work in a fast-paced environment while managing multiple priorities.
• Flexible availability, including mornings, weekends, and holidays.

Requirements:

• Must be able to stand for long periods of time, approximately 8 hours.
• Must be able to walk for long periods of time.
• Must be able to lift and carry a minimum of 30 pounds.
• Must be able to bend, stretch, and reach for extended periods of time.
• Must possess or be able to obtain a Work Card, Alcohol Awareness Card, and SNHD Health Card.