F&B Supervisor

About the role

Stamford Social is looking for a motivated, hands-on and service-driven Supervisor to join our opening team. As a modern all-day restaurant and community space, we place strong emphasis on genuine hospitality, efficient operations and creating memorable guest experiences. You will be responsible for overseeing daily floor operations, leading the service team during shifts, maintaining service standards and ensuring smooth coordination between the floor, bar and kitchen.

Key responsibilities

• Lead and supervise daily floor operations to ensure smooth and efficient service
• Coordinate staff assignments, service flow and priorities during busy periods
• Ensure the restaurant is organised, clean, properly set up and ready for service
• Maintain high standards of hospitality, guest engagement and overall service quality
• Handle guest feedback, complaints and service recovery in a professional manner
• Support training, coaching and onboarding of new service team members
• Maintain clear communication between the floor, bar, kitchen and management
• Ensure compliance with company SOPs, hygiene standards and opening and closing procedures
• Support stock control, daily reporting, cash handling and operational handovers as required
• Lead by example, encourage positive teamwork and create a welcoming atmosphere for guests and colleagues

About you

• Previous supervisory experience in a restaurant, café or similar hospitality setting preferred
• Strong understanding of restaurant service standards and daily floor operations
• Confident in leading, motivating and supporting a service team during shifts
• Excellent communication, organisational and problem-solving skills
• Positive attitude, reliability and a genuine passion for hospitality
• Comfortable handling guest feedback and resolving service issues professionally
• Able to work weekends, public holidays and rotating shifts as required