F&B Supervisor - Johor

Job Responsibilities

• Supervise and coordinate daily outlet operations, including opening and closing duties.
• Lead, guide and monitor Service Crew, Kitchen Crew, Cashier and other outlet staff.
• Prepare staff duty rosters and arrange manpower according to operational needs.
• Ensure staff attendance, punctuality, grooming and work performance meet company standards.
• Ensure excellent customer service and handle customer enquiries, feedback and complaints professionally.
• Monitor food quality, presentation, portion control and service standards.
• Ensure outlet cleanliness, hygiene and food safety standards are maintained at all times.
• Ensure staff comply with company SOPs and food handling requirements.
• Monitor stock levels and coordinate stock ordering, receiving and inventory control.
• Minimise food wastage and control operational costs.
• Monitor cashier operations, daily sales and cash handling procedures.
• Conduct daily briefings and provide on-the-job training to team members.
• Identify operational or staff issues and report them promptly to management.
• Assist in training new employees and monitoring their performance.
• Support promotional activities and ensure promotional materials are properly displayed.
• Handle any other duties assigned by management.

Job Requirements

• Minimum 1–2 years of experience in F&B / restaurant / café operations.
• Previous experience as a Supervisor, Team Leader is preferred.
• Strong leadership and team management skills.
• Responsible, disciplined and able to work independently.
• Good communication and problem-solving skills.
• Customer-service oriented with a positive working attitude.
• Able to handle staff scheduling, daily operations and customer complaints.
• Basic knowledge of stock control, cashier operations and food safety/hygiene practices.
• Able to work in a fast-paced environment and handle pressure.