F&B Trainer (Assistant Manager Level)

Summary

Position Summary

The F&B Trainer is responsible for developing, implementing, and monitoring all training programs within the Food & Beverage Department to ensure consistent service standards, product knowledge, operational excellence, and guest satisfaction. This position plays a key role in driving quality improvement initiatives, coaching team members, and ensuring compliance with hotel and brand standards.

Key Responsibilities

Training & Development

• Develop and execute departmental training plans for all F&B employees.
• Conduct orientation, onboarding, and skills training for new hires.
• Deliver training programs related to service standards, product knowledge, upselling techniques, guest engagement, and operational procedures.
• Conduct refresher training to ensure continuous improvement and consistency of service delivery.
• Identify training needs through observations, audits, guest feedback, and operational performance reviews.
• Maintain training records, attendance reports, and individual training progress.

Quality Assurance & Service Excellence

• Monitor and evaluate service standards across all F&B outlets to ensure compliance with hotel and brand requirements.
• Conduct regular quality audits, service observations, and spot checks.
• Provide coaching and corrective training to address performance gaps.
• Analyze guest feedback, comment cards, online reviews, and satisfaction scores to identify improvement opportunities.
• Drive continuous service enhancement initiatives to improve guest experience and service consistency.

Qualifications

• Indonesian Nationality with a degree in Hospitality or Business Management

• Previous experience with a recognized international luxury hotel brand is highly preferred.

• Experience in other luxury brands customer-focused industries will be an advantage.

• Certification or formal training in luxury hospitality standards and service excellence is preferred.

• Excellent English communication and writing skills are essential.

• Additional language proficiency will be considered an advantage

• Strong in leadership and business acumen

• Strong guest service mindset and people management & development skills