F&B Trainer

JOB DETAILS

1. Ensures that minimum brand standards have been implemented.

2. Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

3. Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

4. Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of We work through Teams .

5. Assists F&B Outlet Managers in conducting refresher training on standards of service for Food ∧ Beverage based on the brand standards.

6. Assists the Training Department in the consolidation and implementation of key action items as a result of the Customer Audit.

7. Assists in the development of a comprehensive Training Plan of all training activities for the year and reviews the plan quarterly with the EAM -

8. Conducts and documents on-job-training for the new F&B employees.

9. Assists Training department to implement and evaluate F&B Divisional training and development programmes.

10. Assists F&B Outlet Managers to implement and evaluate divisional training and development programmes.

11. Monitors service and food and beverage standards in Outlets. Work with the Outlet Managers, Executive Sous Chefs and Chef de Cuisines to take corrective actions where necessary.

12. Works closely with all Outlet Managers to assist Training department to maintain any updated training records on Database for all Food & Beverage employees as well as proper maintenance of all training documentation, records and materials.

13. Assists in conducting monthly Departmental Trainer meetings and activities when necessary.
    FUNCTIONAL AREA
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