F&B/Retail Guide

About Big SNOW:

Big SNOW is North America's first and only real snow, indoor, year-round ski and snowboard resort.  We share our passion of sliding on snow with our guests.

How the Guide works with the Team:

The Guide position will be responsible for overseeing team members and the operation within the trails. A Guide leads with a positive attitude, excellent organizational skills, coaching, and motivational skills. This position also takes an active role in monitoring and promoting a safe work environment.

Team Member Responsibilities:

• Be an accurate and reliable source of information for our Guests
• Greet and interact with guests
• Maintaining inventory of supplies on site between both Retail and F&B outlet
• Train, supervise, and develop team members capable of delivering exceptional service
• Ensure that all menu items are prepared and served to meet service standards.
• Ensure 100% compliance with NJ Health Code.
• Managing daily labor and adjusting staffing levels to achieve service standards
• Coach, council, and discipline team members
• Promote and enforce company policies and procedures.
• Support our mission through consistent teamwork, a positive team member experience, earned guest loyalty, mutual respect and continuously striving to be the best
• Perform other duties as assigned by Blazer

Team Member Qualifications:

• Must be 18 years of age
• Knowledge of F&B and Retail
• Ability to deal effectively with guests
• Excellent oral and written communication skills
• Must be willing to speak in front of large groups of people
• A positive attitude and a commitment to great service.
• Must be able to work a flexible schedule including weekends and holidays

Team Member Qualifications:

• Must be 18 years of age
• Knowledge of F&B and Retail
• Ability to deal effectively with guests
• Excellent oral and written communication skills
• Must be willing to speak in front of large groups of people
• A positive attitude and a commitment to great service.
• Must be able to work a flexible schedule including weekends and holidays